In this article, we describe and analyze the experience of undergraduate chemistry students who scripted episodes of a science podcast for non-expert audiences. This practice aimed to improve public communication of science and technology, often suppressed throughout science careers but relevant for developing critical thinking. In particular, the…

Writing in plain language aims to help users find what they need and ensures that the information is both useful and understandable. This is key for distance students whose primary library interaction may be with the library Website. A mix of user research and readability scores can be used to measure whether content is findable, useful, and…

Studies show that clearly written documents improve compliance and decrease litigation. Writing that considers the readers' need for clear communication will improve the relationship between the government and the public it serves. This handbook contends that the most important goals are to engage the reader, write clearly, and write in a visually…

Honoring students' home dialect is a complex task when preparing them to take state writing tests that require the use of Standard English. Working with students who had failed the test and were in danger of not receiving a diploma, Michelle Crotteau created a supportive learning environment in which students could develop linguistic and…

Aimed at writers, speakers, students, and all who wish to communicate with clarity and strength, this book illuminates the principles of effective word use. It features dozens of helpful guidelines and memorable examples--from Tennessee Williams to Oprah Winfrey, from Demosthenes to Dr. Seuss--that illustrate the basics of choosing words and using…

While few business people dispute the importance of carefully crafting persuasive, demanding, conciliatory, and bad-news letters, the regular flow of routine communications receives very little meaningful consideration or scrutiny. These routine communications (letters, inquiries, requests, collection letters, complaints, confirmations,…