ERIC Number: EJ1474289
Record Type: Journal
Publication Date: 2022
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2325-4009
EISSN: EISSN-2325-4017
Available Date: 0000-00-00
Experience Journey Map: A New Experience Design Tool for Structuring Youth Activities
Gary Ellis; Jingxian Jiang; Darlene Locke; Patti A. Freeman; Kaylee Jorgensen
Journal of Youth Development, v17 n1 Article 10 p158-174 2022
We introduce a new experience design tool, an experience journey map, to assist youth professionals in planning engagement, immersion, and absorption activities. Experience journey maps are based on customer journey maps, which are widely used in business service design. This new approach highlights strategies for engendering deep structured experiences during the activity. An experience journey map is a matrix of columns and rows. Columns represent the sequence of activity stages. Rows are experiencestructuring strategies derived from the theory of structured experience. These strategies include service performance strategies, deep structured experience strategies, and engagement, immersion, and absorption strategies. We present a case study showing how the experience journey map can be used to plan impactful youth activities.
Descriptors: Youth Programs, Concept Mapping, Learning Strategies, Performance, Program Design, Youth Clubs, Sensory Experience, Story Telling, Program Development
Clemson University Press. 116 Sigma Drive, Clemson, SC 29634. Tel: 864-656-2278; e-mail: cupress@clemson.edu; Web site: www.clemson.edu/press
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A