This article looks at how a social worker is able to use conflict management as described by William Purkey and John Schmidt in their book on invitational counseling in order to better engage the hardest to reach clients. (GCP)

Instead of avoiding all conflict, teachers should let students work through conflict to create new learning opportunities. This paper presents the case for and against conflict, discusses the cost of passivity and tranquility, and suggests a fundamental adjustment in perspective that will afford more opportunities for students to delve into…

Contends that though words evolve in their usage and meaning over time, few words in the business language have changed as much as the term "win-win." Explains that once confined to literature on conflict management, the term has been co-opted in the trade press and used incorrectly in place of the term "compromise." Describes…

Describes how three Wisconsin school superintendents used the process of situation appraisal and decision analysis to improve their problem-solving and decision-making capabilities and those of their leadership teams. Provides several examples. (PKP)

Develops and tests an interventionist model (which posits that effective mediators assume active, highly participatory roles in the mediation process) using 91 mediated roommate disputes. Examines (1) the impact of disputants' expectations on the process of mediation; and (2) whether disputants' and mediators' perspectives were consistent…

Investigates the relationship between general styles of communicating and more situation-specific conflict management styles. Finds substantial relationships between general communication styles and conflict management styles, as well as very substantial relationships between the style constructs and task attraction of supervisors. (SR)

Teaching conflict resolution in home economics classes should encompass negotiation skills, communicating by brainstorming, using mediators and arbitration, and modeling behavior. (SK)

Reviews some of the research on communication, conflict, dispute resolution, and theories of conflict. (SR)

Tests three different models (information exchange, heuristic trial and error, and coercion avoidance) for achieving integrative outcomes in buyer-seller bargaining. Finds that communication processes both predict and mediate the influence of aspirations on integrative outcomes. (SR)

Investigates the relationship between coorientational accuracy and differentiation time and two dimensions of conflict (interaction satisfaction and assertiveness of influence strategies). Suggests that entering a conflict with high coorientational accuracy leads to less differentiation and fewer assertive strategies during the confrontation and…

Expert facilitators combine both diagnostic and intervention skills in eight domains: group development, goals, roles, communication, meeting management, decision making, problem solving, and conflict management. Most people can develop group facilitation skills. (SK)

Presented in the form of a debate and rebuttals are both sides of the issue, first stated by Lord Brougham in 1820, of a client's legal and moral rights to his counsel's total support. It is concluded that advocacy in law does not carry some special authority or excuse the lawyer from accepting moral responsibility for his professional choices.…

Examines specific intervention strategies designed to deal directly with complaints, conflict, and criticism. Defines intervention strategies and their importance. Discusses techniques for intervention strategies, and dynamation strategy skills such as observation and listening. (PRA)

Defines conflict, looks at its causes, discusses the various types of organizational conflict, reviews the Myers-Briggs psychological types as they affect conflict, examines managers' typical reactions to internal and external conflict, and lists six keys to successful conflict resolution. (SR)

Conflict resolution or peace-making skills require that adults become aware of and challenge assumptions underlying their views and that they consider new ways of thinking. Critical thinking theories and techniques can help bring about the perspective transformation necessary to reducing conflict. (SK)