This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…

This study sought to validate a new measure, the Classroom Cohesion Survey (CCS), designed to examine the relationship between teachers and classroom assistants in autism support classrooms. Teachers, classroom assistants, and external observers showed good inter-rater agreement on the CCS and good internal consistency for all scales. Simple…

"Possibilities for postmodern emergence" [Somerville, M. (2007). "Postmodern emergence." "International Journal of Qualitative Studies in Education," 20(2), 225-243] in professional practice were explored by a group of tertiary educators working together on a collaborative memory project. This allowed new…

Research has shown that educators may be reluctant to implement group work in their teaching due to concerns about students partaking in off-task behaviours. However, such off-task interactions have been shown to promote motivation, trust, and rapport-building. This paper details a study in which student groups were video recorded as they engaged…

Leadership and school culture are two factors that have a great impact in schools today. Much research has focused on leaders, but more is needed on the culture of schools. Improving both elements of leadership and school culture may also increase other challenges that schools face such as student achievement. The purpose of this study was to…

Military units are principally concerned with training and preparing for operations when they are not deployed on missions. During these periods when they are predominantly stationed in barracks, they are also occupied with a host of administrative and domestic tasks assigned by their higher formation. Despite the varied nature of day-to-day…

The health promotion laboratory (HPL-Canada) is a public health professional development program building on a collaborative learning approach in order to support long-term practice change in local health services teams. This study aims to analyse the collaborative learning processes of two teams involved in the program during the first year of…

In this study, six African American female college students were interviewed to explore perceptions about their college learning environment and the beliefs they have about their own competence and value with regard to others in the college community. Focus group and individual interviews were conducted over the course of the academic year to…

Imagined communities are not bound by space or time, they exist in opposition to other communities, and the members perceive themselves as existentially similar. Multiple case studies and interviews revealed that the seven Christian schools in this study functioned as imagined communities, and their literary practices served to establish,…

Faulty group processes have harmful effects on performance but there is little research about intervention protocols to pre-empt them in higher education. This naturalistic experiment compared a control cohort with an inducted cohort. The inducted cohort attended a workshop, consultations, elected a leader and used tools (a group log and group…

Researchers have found that the electronic methods in use for online team communication today increase communication quality in project-based work situations. Because communication quality is known to influence group cohesion, the present research examined whether online student project teams are more cohesive than traditional teams. We tested…

This study examines the Swedish national educational voucher scheme and changes in social cohesion. We conduct a statistical analysis using data from the 1999 and 2009 rounds of the International Association for the Evaluation of Educational Achievement's civic education study of 14-year-old students and their attitudes toward the rights of ethnic…

The Committee of Vice-chancellors and Principals (CVCP) was a leading collective body for British universities for most of the twentieth century, yet there has been very little historical study of its organisation and work. Brief references tend to be dismissive of its effectiveness, although some authors have been more favourable. This article…

This article explores the effect of web-based journaling on changes in group cohesion within experiential growth groups. Master's students were divided into 2 groups. Both used a web-based platform to journal after each session; however, only 1 of the groups was able to read each other's journals. Quantitative data collected before and…

This paper aims to understand an emergent social practice of solidarity, that of voluntary shadow education ('social frontistiria'), in its socio-economic context. Perceiving the welfare state as the institutionalized form of solidarity, this paper attempts to analyze its specific nature and the process of political legitimisation stemming from…