NotesFAQContact Us
Collection
Advanced
Search Tips
Back to results
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ1477949
Record Type: Journal
Publication Date: 2025
Pages: 8
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2168-6653
EISSN: EISSN-2168-6661
Available Date: 0000-00-00
A Trendline Analysis of Complaints Filed against U.S. Airlines by Passengers with Disabilities under the Air Carrier Access Act, 2004-2019
Julie L. Pfeiffer; Walt Bower; Phillip Rumrill
Rehabilitation Research, Policy, and Education, v39 n1 p41-48 2025
This study presents a trendline analysis of disability-related complaints to determine patterns in potential violations of the Air Carrier Access Act reported by U.S. airlines from 2004 to 2019. The analysis revealed a 248.4% increase in the frequency of complaints by passengers with disabilities and a 170.4% increase in the rate of disability-related complaints. A year-over-year decrease in total disability-related complaints occurred three times between 2004 and 2011. However, since 2011, the complaint frequency and rate both increased yearly until 2019. These results demonstrate that passengers with disabilities continue to have their rights violated during air travel as U.S. airlines fail to fully comply with federal legislation designed to prohibit discrimination based on disability.
Springer Publishing Company. 11 West 42nd Street 15th Floor, New York, NY 10036. Tel: 877-687-7476; Tel: 212-431-4370; Fax: 212-941-7842; e-mail: subscriptions@springerpub.com; Web site: https://connect.springerpub.com/content/sgrrrpe
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Laws, Policies, & Programs: Americans with Disabilities Act 1990
Grant or Contract Numbers: N/A
Author Affiliations: N/A