Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

In this study, we develop a firm-dominated incremental cooperation model. Following the critical review of current literature and various cooperation models, we identified a number of strengths and shortcomings that form the basis for our framework. The objective of our theoretical model is to contribute to overcome the existing gap within…

In October 2013, nearly half of U.S. community colleges--46.2 percent-- said upgrading their campus networks is a "very important priority" within the next three years, according to The Campus Computing Project, a survey of 94 community colleges. More robust networks are needed to support a host of new wireless access points and the…

Purpose: Biobanks are collections of biological samples (e.g. tissue samples and body fluids) and their associated data intended for various approaches in medical research. The field of biobanking evolves rapidly as an interdisciplinary branch of research and requires educational efforts to provide skilled experts in Europe and beyond. New ways in…

Knowledge of the appropriate technologies for sustainable development projects has encouraged grass roots development, which has in turn promoted sustainable and successful community development, which a requirement is to share and reuse this knowledge effectively. This research aims to propose a tutorial ontology effectiveness modeling on organic…

Supplier selection knowledge of OTAs businesses is one of the most valuable and significant knowledge since OTAs now operate businesses that gain their benefits from having many kinds of tourism products and services for customers to browse from in their own online booking systems. The better the suppliers, the more successful will OTAs be. The…

The aim of this paper is to explore the implications of the concept of a "fully-functioning university" for its contribution to the advancement of knowledge. The paper therefore starts by reviewing that concept and the tripartite mission on which it is based. The main question that the paper seeks to answer is, "what kinds of…

Purpose: The purpose of this paper is to provide a literature review of the principal formats and frameworks that have been used in the last 20 years to exchange linguistic resources. It aims to give special attention to the most recent approaches to publishing linguistic linked open data on the Web. Design/methodology/approach: Research papers…

Temoa is a distributor of knowledge that provides a multilingual public catalog of collections of Open Educational Resources (OER). Temoa seeks to support the educational community to find the resources and materials that meet their needs for teaching and learning, through a specialized search system and collaborative social tools. Temoa was…

Early career academics around the world frequently see themselves as being in need of targeted career support to navigate the years directly following PhD graduation. The growth of discussion groups on Twitter that target these users raises questions about their potential usefulness to address career development support needs. This paper reflects…

This paper discusses the concept of "knowledge transfer" in terms of expansion of prior knowledge, creativity and approaches to generating new knowledge. It explores professional transitions in which knowledge restructuring and identity reformation are pathways into greater work flexibility and adjustment. Two studies, exploring…

Analogies are often helpful for students to grasp key physiological concepts; sometimes the technical jargon makes the concept seem more complex than it actually is. In this article the authors provide several analogies for information transfer processes that sometimes confuse students. For an analogy to be useful, of course, it needs to be…

While highly cohesive groups are potentially advantageous they are also often correlated with the emergence of knowledge and information silos based around those same functional or occupational clusters. Consequently, an essential challenge for engineering organisations wishing to overcome informational silos is to implement mechanisms that…

The purpose of this study is to examine the structural relationships among self-efficacy, intrinsic value, test anxiety, instructional design, flow, and achievement among students at a Korean online university. To address research questions, the researchers administered online surveys to 963 college students at an online university in Korea…

This paper seeks to articulate the problem of lack of timeliness in the provision of support for graduating students. The authors demonstrate how drawing together employability and enterprise support in the period after graduation can address that problem and present a narrative of a knowledge exchange (KE), showing how KE has the potential to…