Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

Over the past decade, many colleges and universities have invested heavily in information technology in the belief that it would enhance learning and enrich the student experience. Several recent high-profile reports and articles, however, argue that most investments in technology have not paid off. Part of the reason for this pattern of failed…

Antisocial behavior has been the object of investigation in many studies seeking to establish its etiological factors as well as risk factors which help to perpetuate such behavior over the course of the individual's life. In this paper, we seek to classify and clarify risk factors underlying the origin and development of antisocial behaviors from…

The purpose of the study was to examine the engagement of preservice teachers in the kind of authentic experiences that provided the modeling needed to make high-quality instruction in mathematics a reality for young children. Inasmuch as these preservice teachers had not yet received any formal methods classes in mathematics, the authors…

As part of the formative assessment for the Trial of Activity for Adolescent Girls (TAAG), a multicenter study to reduce the decline of physical activity in adolescent girls, girls and boys with diverse ethnicity from six states participated in focus groups and semistructured interviews. Data from 13 girls' focus groups (N = 100), 11 boys' focus…

This research effort reports the findings of an empirical study focusing on the ways in which technological tools are implemented specifically in mathematics education in a Title I school. The purpose was to identify the perspectives and actions of the school's mathematics specialist and the multi-graded (grades 2-3) classroom teacher as they…

The authors examined the effects of an intensive onsite technical assistance (IOTA) model on the inclusive practices of special educators. Three special educators received technical assistance that included performance assessments, workshops on inclusive practices, and intensive onsite follow-up support. Inclusive practices were measured using…

Early Head Start services are typically offered through home- or center-based delivery models. A formative evaluation of an example of each service delivery model was conducted. The purpose was to examine the issues involved in the implementation of these two service delivery models relative to the content of services, intensity of services,…

Flexible Learning in an Information Society uses a flexible learning framework to explain the best ways of creating a meaningful learning environment. This framework consists of eight factors--institutional, management, technological, pedagogical, ethical, interface design, resource support, and evaluation--and a systematic understanding of these…

This publication provides an introduction to teaching and learning approaches for the extension topics within GCSE Physics. It highlights some specific ideas that teachers can adopt and where to find further information. It also outlines issues for managing the change. This guide contains sevens sections: Section 1 presents the policy context;…

Driven by advances in instructional technologies, the processes of teaching and learning have come under new scrutiny in recent years. Some have called for renewed interest among faculty in the "scholarship of teaching", whereby a portion of their time goes to assessing their pedagogical styles and seeking technology-enhanced…

In this paper, we present a web-based educational setting, referred to as SCALE (Supporting Collaboration and Adaptation in a Learning Environment), which aims to serve learning and assessment. SCALE enables learners to (i) work on individual and collaborative activities proposed by the environment with respect to learners' knowledge level, (ii)…

Webster University (Missouri), an independent, liberal arts university, developed a teacher preparation program on both the graduate and undergraduate levels in inclusive education aimed at preservice and practicing teachers and covering early childhood to secondary education. Several models emerged in the teacher preparation program. The unified…

This book, which is designed for trainers responsible for training other trainers, outlines and illustrates the principles of a program in which trainers are prepared to promote adult learning and change. Part 1: "Training That Respects the Learner," presents insights from popular education and a model for training trainers in the…

This guide is designed as a tool for English and Welsh businesses wanting to provide basic skills training for their employees. It provides practical solutions to the problems of identifying employees' basic skills needs and selecting the best model of training delivery to address identified training needs. The introductory section discusses basic…