Describes how extended reference service is offered within the electronic environment at the University of Central Florida Library. Discusses how new technologies, specifically electronic discussion lists, facilitate reporting and program implementation within the library community as a whole. Summarizes underlying principles, alternative…

A collection of Webchat interaction data among English non-native speakers (NNS) and native speakers (NS) is the basis for a microanalytic investigation conducted from a conversation analysis (CA) perspective. The main purpose is to discover patterns and conversational strategies used by participants in this on-line context. (Author/VWL)

Describes wearable computers, or information and communication technology devices that are designed to be mobile. Discusses how such technologies can enhance computer-mediated communications, focusing on collaborative working for learning. Describes an experimental system, MetaPark, which explores communications, data retrieval and recording, and…

States that researchers in technical communication have begun to take advantage of the interactions taking place via computer-mediated communication as a rich source of research. Reviews three forms of technical communication research methods (ethnography, rhetorical analysis, surveys) and raises preliminary issues to consider when using such…

Presents a description of and reflection on a transatlantic collaborative learning and teaching project (beginning with a chance meeting on the Internet) from each of the participants (two students and a teacher). Notes that the means of communication allowed a shift in traditional teacher-student relationships. (RS)

Describes a computer-mediated learning-support system designed as a suite of integrated, Internet-based client-server tools to provide: (1) intelligent support both for the processes of doing a project and for learning from doing a project, and (2) a shared dynamic knowledge base for working and learning in a community supporting project-based…

Documents how technology can bring together people who are miles apart to combine the best resources for completing computer-based training development projects. Includes description and a table highlighting pros, cons, and costs of the following: bulletin board systems; Internet; express mail of Zip disks and CDS; ScreenCam; ShareVision PC3000;…

In this introduction to a special issue on cognitive architectures and human-computer interaction (HCI), editors and contributors provide a brief overview of cognitive architectures. The following four architectures represented by articles in this issue are: Soar; LICAI (linked model of comprehension-based action planning and instruction taking);…

Discusses how service providers can address the challenge of costs and the need for attractive services valuable to business customers. Focuses on Internet service control; applying intelligent networking features to the internet working services dilemma; and providing access control over network-based applications for Internet virtual private…

E-mail provides a medium for maintaining dialogs between university colleagues that is rapid yet allows reflection, that is spontaneous yet provides a permanent and accurate record. This article describes e-mail communications between "reflective colleagues" in Australia and Oregon during a 10-week course and discusses the benefits to…

Examines ways that issues of sexual orientation can successfully be taught in the computer-assisted composition classroom. Shows how both gay and straight students can benefit from online and networked discussions of sexual orientation. Suggests that computerized learning-spaces offer possibilities for open discussion not available in conventional…

Qualitative researchers who study electronic communities or describe online communications must change their research tools and adapt their activities to new environments to continue ethical practices. Possibilities of online research within the context of ethical qualitative practice are explored, and suggestions are offered for appropriate ways…

To reduce attrition in an entry-level programming class, students who performed poorly on the first exam were matched with interested alumni, who could only communicate with their mentorees by e-mail, mail, or phone. The program produced a significant reduction in overall course attrition and for the at-risk students. (Author/AEF)

Nebrask@Online is a computer-based electronic information and communication service created by the Nebraska Library Commission. This article discusses its development, describes the operation of an online service and options for network development, and describes the public/private partnership that emerged as a model for network management…

Discusses the types of computer-mediated communications (CMC) systems now available for supporting collaboration over the Internet. Discusses alternative frames of references for understanding how the growing array of Internet tools can be applied to collaborative projects, concluding that initiators of collaborative activities need to avoid being…