Purpose: Customer social participation (CSP) is a new phenomenon that has emerged with the evolution of social media. Current literature designates customer participation in social media as "CSP". Although CSP has been investigated in the online brand community context in social media, it has been little investigated in the context of…

Unprecedented advances have been seen in E-commerce with the spread of digital commerce and customer relations on commercial websites, such as Amazon. As a result, investigation of this type of communication has opened up new horizons for discourse analysts. This study aims to identify the complaint strategies used by customers and the reasons…

This pilot study analysed the learning strategies of advanced students and professional electroacoustic composers engaged in creating new musical pieces through online collaboration. The participants were divided into three groups and interacted in a virtual setting using synchronous (chat and Skype) and asynchronous tools (forum, compositional…

Effective parental communication is a professional responsibility that is often overlooked in preparing the next generation of early childhood educators. Preparation programs that incorporate context-embedded opportunities for preservice professionals to be involved with parents are needed. This study examined a personnel preparation model which…

One of the biggest challenges for EFL (English as Foreign Language) students to learn English is the lack of practicing environments. Although language researchers have attempted to conduct flipped classrooms to increase the practicing time in class, EFL students generally have difficulties interacting with peers and teachers in English in class.…

The rise of modern socio-digital technologies has fundamentally changed the everyday environments in which young people communicate with each other and cultivate interests. To gain a more sophisticated understanding of this phenomenon, this study provides in-depth, qualitative insights into adolescents' experiences of their socio-digital…

The abrupt pivot to online teaching and learning during the Spring semester of 2020 because of worldwide stay-at-home directives left educators and their stakeholders with few guidelines to enact teaching and learning in online platforms. Network etiquette, coined as netiquette in 1995 by Intel (Hambridge, 1995), established nascent directives…

Spiritual posts delivered via WhatsApp were found effective for mothers of children with ASD in mitigating parenting stress and building parental self-efficacy, confidence and resilience as compared to a control group. Intervention compliance was a prerequisite, and, middle-class mothers, highly qualified, salaried/self-employed, who perceived…

This article explores challenges faced when curriculum designers address pre-service English teachers as digital writers, in a "teacher as writer" program. The article considers the resilience of print dominance in writing, including in tertiary digital education spaces and how the rhetoric of digital expansion is accompanied by…

This study has two objectives: (1) Identify profiles of victimization in adolescence, depending on the levels of offline or online peer aggression suffered, along with the prevalence of each profile; and (2) Analyse the association of the victimization profiles with adolescents' social anxiety and self-esteem. The sample was comprised of 3120…

Technological developments have made online learning tools become a part of educational process. The COVID-19 pandemic has made them a necessity. Learning a foreign language with the help of e-learning software is a debatable subject of 21st century. Microsoft Teams® is one of this software and understanding its effect on learning a foreign…

The social and technological developments experienced have led the 21st century children to digital tools for education, entertainment and communication. The concepts of literacy were also affected by this tendency, and with the spread of extracurricular reading and writing activities, students' literacy tendencies rapidly began to evolve from…

This chapter describes the Integrated Online Team-Based Learning (IO-TBL) model, an online TBL course design which utilizes both asynchronous and synchronous modes of engagement to maximize the benefits of TBL in an online environment. Students' perceptions of the effective and ineffective aspects of the IO-TBL model are also reported.

This paper focuses on the relationship between social aspects and individual agency in digital education, analysed in the context of online peer assessment in a first-semester course. Applying the adapted participation gestalt framework to identify how a particular form of participation emerges, and how it is constituted, individual interviews and…

In times of uncertainty, the messages we receive can be long-lasting and influential. This study sought to understand what memorable messages students recalled receiving from their instructors at the start of the COVID-19 pandemic and what kind of impact those messages had on them. Based on open-ended responses, students (N = 297) recalled…