The turbulent business environment requires business expertise from ever-larger personnel groups. The required business know-how is a combination of knowledge and several different skills, and it should provide the learners with an overall view of the functioning of a business organization as a whole. Moreover, while work is increasingly becoming…

The purpose of this study is to examine the impact of training program characteristics on training effectiveness among organizations receiving training services from external training providers. Two surveys were sent to HRD managers and senior managers per company. The results showed that the operational margin of the programs where private…

People with communication disabilities experience problems in accessing the justice system. In this article we describe the development of a multimedia package designed to train legal personnel to identify and reduce communication barriers to their services. The training package is being developed collaboratively by a diverse team that included…

This paper describes a multimedia authoring system called MOPed-II. Like other authoring systems, MOPed-II reduces the time and expense of producing end-user applications by eliminating much of the programming effort they require. However, MOPed-II reflects an approach to authoring tools for educational multimedia which is different from most…

Although few technologies have expanded as rapidly as computer technology, little is known about education and training for computers. In view of this, experts in the fields of computer technology and computer training were interviewed to identify those elements that are essential in training workers to become proficient with computers. Seven…

Ways in which program innovators, policy developers, and educational researchers think about and engage in disseminating innovations to schools can prove a major barrier to reform. A process for effective dissemination using the coaching model in the accelerated schools program is described here. Accelerated schools draw on three principles: unity…

This report describes DVI (Digital Video Interactive) technology, current authoring languages and tools, and the reasons for developing new tools and applications. The work described was performed by Betac Corporation as part of a Phase II Small Business Innovation Research project. Section I provides background information on DVI. DVI technology…

Conflict and stress often come hand-in-hand; the management of one influences the management of the other. While training programs dealing with conflict management and stress reduction vary in length of time, depth of instruction, and specific focus, there are ultimately three important facets inherent to the topic. The first facet encompasses…

This lesson is a basic description of aerobic digestion. Topics presented include a general process overview discussion of a typical digester's components, factors influencing performance, operational controls, and biological considerations for successful operation. The lesson includes an instructor's guide and student workbook. The instructor's…

This lesson is the first of a two-part series on anaerobic digestion. Topics discussed include the five basic functions of an anaerobic digester, basic theory of the biological processes involved, basic equipment necessary for digestion, and the products of digestion. The lesson includes an instructor's guide and student workbook. The instructor's…

The basic operation of the gravity thickener is described in this lesson, focusing on the theory of operation, components found in a typical thickener, and the parameters which must be understood in optimizing the opeation of the thickener. Attention is given to mathematics concepts which are used in controlling hydraulic loading, detention time,…

An introductory description of the use of centrifuges in the process of volume reduction is provided in this lesson. Three basic centrifuges, their theory of operation, quality of cake and centrate, and operational control testing are discussed. The lesson includes an instructor's guide and student workbook. The instructor's guide contains a…

This lesson is an introduction to sludge conditioning. Topics covered include a brief explanation of colloidal systems, theory of chemical and heat conditioning, and conditioning aids. The lesson includes an instructor's guide and student workbook. The instructor's guide contains a description of the lesson, estimated presentation time,…

A description of the general characteristics of sludge is provided in this lesson. It is intended as introductory material to acquaint students with the physical, chemical and biological characteristics of sludge. The lesson includes an instructor's guide and student workbook. The instructor's guide contains a description of the lesson, estimated…

This lesson describes the process of dissolved air flotation thickening. The material is intended to acquaint students with the fundamental principles of operation, components found on a typical thickener, factors that affect operation, a comparison with other thickening processes, and the calculations and laboratory tests required in establishing…