The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

Concerns for faculty time spent in online instruction are replete in the literature; some authors suggest that online instruction increases faculty work. In a specific rather than global manner, this case study focused on the frequency and types of instructor-to-student interactions that occurred in a graduate online course. Using archival…

The aim of this research is to study the effectiveness of using videoconferencing as a tool for collaborative learning on water pollution among students from two secondary schools located in different districts. The poor water quality of the nullahs in urban areas aroused the interest of students from two secondary schools in Tin Shui Wai and Wong…

Out-of-classroom communication (OCC) in the form of email has increased considerably in the past few years. This study uses Interaction Adaptation Theory (IAT) to inform and frame the impact of using overly casual email messages with instructors. Study one used an experimental method to determine that message quality (casual vs. formal messages)…

Traffic on Web sites for young children (ages 3-12) has increased exponentially in recent years. Advocates proclaim that they are safe introductions to the Internet and online social networking and teach essential 21st-century skills. Critics note developmental concerns. In this article, we provide basic information about Web sites for young…

With virtual library services increasing, public services librarians may find themselves with questions such as: What instant messaging services (IM) are available? Which IM service would best suit my patrons' needs? Which IM service best suits my library's technology profile? This column describes the features and functionality of major instant…

Cyberbullying is a rapidly growing problem among school-age children. Current estimates indicate that 20% to 35% of children and adolescents report experiencing cyberbullying (Diamanduros, Downs, & Jenkins, 2008; Kowalski & Limber, 2007). Definitions of cyberbullying vary and no standard definition has yet been established. Hinduja and…

TAFE discipline procedures only apply to cyberbullying events that occur on campus, but this study found that some online incidents occurring off campus affect young people's experience of TAFE and students wanted staff to deal with them. Unlike conventional bullying, it appears that young people think cyberbullying shouldn't be defined by…

This paper is based on an analysis of chat transcripts from an English-language telecollaboration project between students at universities in Chile and California. This research found that the richest intercultural interactions involved events that could not have been foreseen: the immigrant rights demonstrations in the USA and the massive student…

This article investigates the development of intercultural awareness in an electronic mail (e-mail) discussion project between Hungarian learners of English and American speakers. Students discussed topics relating to cultures, languages, and pedagogical issues. The e-mails were analyzed in terms of language skill improvement, apprehensiveness…

Because digital language represents such a large part of the primary discourse of today's adolescents, it is not surprising that the style of electronic communication is "seeping into their schoolwork." According to a recent study published by the Pew Internet and American Life Project, in partnership with the College Board's National Commission…

Though blogs and wikis have been used to support knowledge management and e-learning, existing blogs and wikis cannot support different types of knowledge and adaptive learning. A case in point, types of knowledge vary greatly in category and viewpoints. Additionally, adaptive learning is crucial to improving one's learning performance. This study…

Learning Management Systems (LMS) are web-based systems that allow instructors and/or students to share materials, submit and return assignments, and communicate online. In this study, we explored the uses and perceived benefits of using a LMS to support traditional classroom teaching as reported by instructors and students at a large American…

This study compared the impact of three different facilitation approaches on elementary teacher candidates' interactions in an asynchronous discussion board as well as their satisfaction with an online educational technology course. These participants were enrolled in three different sections of the same online course. In the first section (Group…

This paper presents an online inter-group contact hypothesis (OICH) model, developed within the Israel education system, whereby online and distance learning (ODL) is used in the service of multiculturalism. The goal is to build bridges among secular and religious Arabs and Jews in Israel based on small multicultural groups and collaborative…