Suggests a strategy for designing successful employee surveys. Includes information on timing, size of sample, length of survey, placement of demographics, and usefulness of norms. (JOW)

As firms switch from defined-benefit plans to defined-contribution plans, employees bear more responsibility for making decisions about how much to save. The employees who fail to join the plan or who participate at a very low level appear to be saving at less than the predicted life cycle savings rates. Behavioral explanations for this behavior…

The utility of the Performance Diagnostic Checklist (PDC) (Austin, 2000) as an assessment tool to design an intervention for increasing maintenance tasks in an independently owned coffee shop was examined. The PDC, which was administered to four employees, identified a lack of appropriate antecedents and consequences as areas in need of…

The American Customer Satisfaction Index (ACSI) is the national indicator of customer evaluations of the quality of goods and services available to U.S. residents. Since 1994, it has served as a uniform, cross-industry/government measure of customer satisfaction. A total of 10 groups, composed of eight program offices, EDFacts Coordinators, and…

The paper explores the concept of self-directed learning (SDL) in the workplace. This paper introduces a definition and argument for the importance of SDL, presents conditions that promote SDL, and suggests how future issues and implications should be applied for greater understanding and utilization of SDL in the workplace. The significance of…

The use of Radio Frequency Identification (RFID) technology has been shown to be successful by reducing operating costs in the retail and manufacturing industries, but has never been considered in the literature for a mining industry maintenance, repair, and operating (MRO) supply chain. This field study was conducted to determine whether or not…

In 2005 the American Association of Colleges of Nursing (AACN) reported that 32,000 qualified nursing candidates were turned away from baccalaureate nursing programs, primarily due to the shortage of nursing faculty. This shortage limited the number of students permitted to enroll in nursing programs when the need for nurses continues to grow. An…

For the past several years, many have viewed wikis as useful tools for community building and collaboration. A number of free Web services such as PBwiki have claimed convenience and ease of use as part of their overall packages. A review of the literature reveals a great deal of anecdotal support for wiki use in the workplace. However, few…

The process of change in any organization must begin at the top. Leadership experts describe successful organizations as those that are guided by a leader who exhibits appropriate behavior and vision for the organization and its employees. In other words, leaders must model the behavior and attitudes they want to see from staff members. Therefore,…

The conservation-of-resources theory provided the theoretical underpinning for the relationship among HR practices perceived by employees, emotional exhaustion, and work outcomes (job satisfaction and job performance). To fully understand the underlying mechanism of the relationship, the study examined (1) the main and interactive effects of HR…

Objective: To investigate dietary constructs that affect the discrepancy between intentioned and actual snack choice. Design: Participants indicated their intentioned snack choice from a set of 4 snacks (2 healthful, 2 unhealthful). One week later, they actually chose a snack from the same set. Within 1 week after the actual choice, they completed…

Seemingly arcane new federal rules about supplemental retirement plans have sparked a seismic shift in responsibility for school districts, thrusting them into the retirement business with new oversight--and burdens--involving their employees' 403(b) accounts. Once merely paper-pushers between their employees and investment choices, district…

This is the story of Go Sun Smart, a worksite wellness program endorsed by the North American Ski Area Association and funded by the National Cancer Institute. Between 2000 and 2002 we designed and implemented a large-scale worksite intervention at over 300 ski resorts in North America with the objective of reducing ski area employees and guests…

With the intensified pace of globalization and increasing customer expectations, the higher education sector, like other economy sectors, faces increasing competition in terms of serving customers better. Service has been recognized as an effective tool for a competitive advantage. Thus, there is always a need for a more effective way of improving…

Companies in Malaysia are beginning to use web-based training to reduce the cost of training and to provide employees with greater access to instruction. However, some people are uncomfortable with technology and prefer person-to-person methods of training. This study examines the acceptance of web-based training among a convenience sample of 261…