Asserts that although employees are bringing legal cases across the spectrum of discriminatory behaviors, lawyers who advise higher education see two particular areas of concern right now: age discrimination and retaliation against complaints. Discusses what business officers need to understand in order to prevent nightmare legal problems. (EV)

Organizational performance is highly influenced by how employees envision the future. To date, many scholars have emphasized the importance of an overarching future vision that unites all stakeholders, while acknowledging the presence of divergent perspectives among members. This variety in perspectives may be further complicated in organizations…

The dual nature of staffing in the education library, just as in most academic libraries, often constitutes a major source of management problems. The blurring and shifting of tasks for professionals and paraprofessionals, and budgetary constraints do not help the situation. Professionals and paraprofessionals must work in concert and in harmony,…

We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to…

This paper explores the (changing) role of older, experienced employees in the workplace in terms of their own needs and opportunities for learning and in the context of changing organizational expectations. It draws on Lave and Wenger's (1991) theory of situated learning and the notion of 'learning as participation' as starting points for…

This paper focuses mainly on theoretical frameworks for understanding and investigating informal learning in the workplace, which have been developed through a series of large- and small-scale projects. The main conclusions are included but readers are referred to other publications for more detailed accounts of individual projects. Two types of…

Supervisors are often urged by the workplace learning literature to take active roles as facilitators of the learning of their staff. The role that is envisaged is similar to the facilitative role developed in the humanistic traditions of adult education, in which facilitation is supportive but also proactive, challenging and interventionist.…

In this paper child protection policies from two Australian states (New South Wales and Queensland) are analyzed as exemplars of policy response to risk-consciousness. In particular, child protection policies from the Departments of Education in NSW and QLD are viewed alongside state Codes of Conduct for government employees. Clearly there is a…

A review of the literature shows significant violence (both physical and verbal threats) in schools in the United States (U.S.). Almost all of the studies focus on violence by students and against students. There is very limited information about violence involving employees in the schools even though teachers are three times more likely to be…

Workers involved in 'people-work' are expected to engage in a great deal of emotion management as they attempt to convey the appropriate emotions (which they may not genuinely feel) to their clients or customers whilst perhaps suppressing inappropriate ones. Should this emotion management be unsuccessful within some industries, a customer may be…

The present study examined the effects of performance feedback on the behavior of front line supervisory employees at a social service agency. A multiple baseline across three participants was used with three different feedback procedures consisting of verbal feedback, verbal plus individual comparative graphic feedback, and verbal feedback,…

This study tested the "loss spiral" hypothesis of work-home interference (WHI). Accordingly, work pressure was expected to lead to WHI and exhaustion, and, vice versa, exhaustion was expected to result in more WHI and work pressure over time. Results of SEM-analyses using three waves of data obtained from 335 employees of an employment agency…

This study examined both situational and dispositional antecedents of four ingratiatory behaviors: other-enhancing, opinion conformity, favor rendering, and self-promotion. The two situational variables (i.e., role ambiguity and leader-member exchange) and the four dispositional variables (i.e., self-esteem, need for power, job involvement, and…

Eleven computer terminal operators participated in an experiment that assessed effects of several interventions aimed at increasing safe ergonomic performance. All participants received ergonomics training and performance feedback while six of them collected observations of safe behavior among the remaining five participants. Effects of…

Quality of work life is being recognized more and more as a driving factor in the recruitment and retention of highly qualified employees. Before Northeastern Ohio Universities College of Medicine began development of its QWL initiative, it surveyed other medical schools across the U.S. to determine benchmarks of best practices in these programs.…