Argues that applying persuasion strategies to internal marketing efforts can facilitate the adoption of a customer orientation among employees and elicit greater commitment to the company and its goals. Examines four specific persuasion strategies: defining the customer satisfaction link; encouraging self-efficacy; providing rewards; and creating…

The author sees cause for concern in the number of complaints to the International Labour Organisation alleging violations of teachers' union rights. She examines the right of public employees to organize and strike and government interference, concluding that greater protection for teachers' unions may be needed. (SK)

The study examined impact of office automation on the roles and staffing patterns of office employees at the National Institute of Neurological and Communicative Disorders and Stroke. Results of an interview study indicate that automation has had a favorable impact on the way work is accomplished and on the work environment. (Author/CH)

Profiles Finnish government employees--10 percent of the Finnish labor force. Describes preservice and inservice training and the effect of such trends as use of technology, transfer of activity from the private to the public sector, and European unification. (SK)

Presents interview with Fran Lopes, the assistant director for recruiting and special personnel programs at the federal government's Office of Personnel Management. Lopes discusses the federal government's college relations and recruiting initiatives. (NB)

Responses from 325 senior state government employees showed that pressure for change was linked to stress, dissatisfaction, and intention to leave. Psychological hardiness had a negative impact on stress and a positive impact on satisfaction. Hardiness may serve as a significant counterforce to the effects of pressure. (SK)

Discusses everyday life information seeking (ELIS) and compares the seeking of orienting information versus practical information. Offers a framework for studying ELIS and presents results of testing the framework via interviews with teachers and workers as seekers of information using electronic and printed media. (JMV)

Assessed influence of organizational factors on nursing home residents' (n=289) satisfaction using data from administrators (n=54), staff, and residents. Longevity of personnel, level of benefits, wages for nursing assistants, and their perception of the charge nurse's fairness and competence as well as degree of personalization of residents'…

The literature on evaluation of employee involvement (EI) programs is reviewed, and five evaluation models and other procedures to increase EI usefulness to organizations are discussed. Better designed studies should include some form of preevaluation and postevaluation measures and should use more than one evaluation model. (SLD)

The OZ Creative Thinking Network is a volunteer group of Du Pont Corporation employees devoted to educating themselves and others concerning creativity and innovation. This network, organized in 1986, has a current membership of over 600 employees and has produced a book that couples essays expressing concepts in creativity and innovation with…

From a sample of 425 employees, 48 percent used the computer-based Employee Development Planning System over 6 months. A follow-up survey found that (1) system users were significantly more involved in career planning activities; (2) usefulness of the program enabled employees to match themselves with career opportunities; and (3) age/career stage…

Explains federal agency employment practices and the Civil Service system. Charts 116 occupations in federal agencies, including educational qualifications, numbers employed, and employing agencies. (SK)

The U.S. Postal Service offers an employee career development program based on Tiedeman's Lifecareer concept. Employees learn that up is not the only way, they are valued by the organization, and they are responsible for their own career development. (SK)

The 1916 Federal Employees' Compensation Act is still the focal point around which the federal workers compensation program works today. The program has gone through many changes on its way to becoming a modern means of compensating workers for job-related injury, disease, and death. (Author)

Responses from 268 of 869 local government workers (majority Mexican Americans) revealed differences in satisfaction with jobs and work environment between Mexican Americans and Anglos. Co-worker relations and quality of supervision were rated lower by Mexican Americans, but, as a numerical majority, they were more satisfied with personnel…