This article focuses on organizational learning, particularly in the context of evaluation and organizational change. These concepts are discussed in terms of academic libraries. As part of this discussion, a model entitled Processes and Phases of Organizational Learning (PPOL) was developed which is a visual representation of the range of…

Purpose: The purpose of this study is to present empirical evidence of the nature of corporate rhetoric in developing human capital and how it becomes embedded within a large international organization operating in the Nordic region. The qualitative case study aims to examine the sensemaking of individual managers, and how human capital rhetoric…

Recent turbulence in the corporate world resulting from cross-border mergers and acquisitions and advances in communication technology has meant major changes for internal communication in multinational companies. For example, in Finnish-Swedish mergers the common corporate language is increasingly English even though Swedish has traditionally…

Role-playing is a well regarded learning activity. By participating in this activity, students can apply their knowledge through their assigned roles in a realistic but risk-free situation. The role play stimulates class discussion, dramatizes rhetorical principles about purpose, shows how to adapt a text to an audience of employees in a…

This article discusses the reason behind President Bush's selection of Margaret Spellings as his new secretary of education. President Bush's decision to nominate Margaret Spellings, his chief domestic-policy adviser, as the new U.S. secretary of education, signals a steady course on education policymaking from the administration. It also suggests…

With nearly two out of every three college graduates having borrowed money to pay for their higher education, the multi-billion dollar student-loan industry plays a ubiquitous role in students' college participation and success. Recent state and federal investigations have uncovered illegal and unethical practices in the student-loan industry.…

This longitudinal field study integrates the theories of transformational leadership (TFL) and relationship marketing to examine how TFL influences employee service performance and customer relationship outcomes by transforming both (at the micro level) the service employees' attitudes and (at the macro level) the work unit's service climate.…

The purpose of this study is to examine the appointment procedure of the teachers employed in public schools in Turkey. Specifically, this study explores the correlation between the pre-service teachers' Civil Servant Selection Examination (KPSS) performance and their "cognitive ability" represented by Student Selection Examination (OSS)…

This study was an investigation of the educational needs of tuk-tuk drivers when using English to communicate with tourists in Phranakhon Si Ayutthaya, an old capital of Thailand. The samples included 30 tuk-tuk drivers at five famous places where tourists require tuk-tuk drivers' services in Phranakhon Si Ayutthaya, for example at the train…

A study examined the patterns of employment in the public sector as compared to the private, possible changes in that pattern in the last decade, and implications for educational policy. By using the human capital concept (employment patterns depend on productivity differences in individuals) and labor market segmentation analysis, the following…

The changing composition of Nevada's population in the next twenty years will have many ramifications for NSHE (Nevada System of Higher Education) institutions, particularly in terms of the recruitment and retention of minority students and faculty. According to the Nevada State Demographer, minority groups in Nevada will continue to grow at a…

This paper examines methods that postsecondary institutions can use to cope with faculty and staff incapability, focusing on schools and practices in the United Kingdom. It first discusses the nature and scale of faculty/staff incapability in the United Kingdom, reviewing relevant court decisions. It then examines administration responses to…

This manual presents guidelines for supervisors of employees with learning disabilities. Guidelines were developed from both the author's supervisory experience and from a research study surveying employers to identify support systems and techniques to enable supervisors to work more effectively with these employees. The survey, which included 65…

This conference presentation deals with legal and cultural concerns of having foreign students serve as interns at U.S. colleges and universities. The first issue discussed is whether the intern is to be paid, which requires compliance with many federal laws and regulations. Form I-9, the Employment Eligibility Verification Form, must be…

Career development programs can benefit from knowledge of the needs and characteristics of their participants. To investigate whether certain types of individuals seek career development assistance more often than others, 279 self-selected white collar employees of a large, federal biomedical research company completed the Myers Briggs Type…