Customer experience is the latest battleground for business. Not only is customer experience management (CXM) one of the most promising approaches to marketing, but some observers also contend it is "the" future of marketing. While practitioners have embraced CXM for its considerable promise, marketing academicians have lagged in…

Purpose: This paper aims to provide an overview of the history, the present and the future or the learning organization as a concept and a practical approach, from the perspective of Professor John Burgoyne. Design/methodology/approach: This conversation piece follows the development of the concept from its early days into the current debates and…

Purpose: This study sought to assess the process of initiating a sustainable recycling program at the University of Jordan. It illustrates the potentials of recycling, perceived awareness of recycling by the students and staff, as well as challenges to a sustainable waste recycling program. This study aims to identify the barriers and challenges…

Purpose: The purpose of this study is to explain the effect of love of money and Machiavellianism on ethics perceptions of accounting students. The knowledge attained from this study will allow lecturers and academicians to improve the methods used for teaching ethics in accounting by evaluating the impact of two factors.…

We present a qualitative analysis of the results of a survey of faculty and researchers at a large Midwestern R1 university around their understanding of and attitudes toward scholarly metrics. The survey included opportunities for participants to provide free-text responses regarding their use of metrics and concerns they have about the use of…

The United Nations established gender equality as a top priority in its international agenda, and many stakeholders around the world have joined the effort to build a fair playing field for all. Business educators can contribute to this effort by delineating problem areas in gender equality in international business education, uncovering ways to…

Departing from discussions at Research in Management Learning & Education (RMLE) Unconferences, we identify the problem of practical deliberation: When faced with multiple, relevant theories that all demand to be given weight in a process of deliberation, how do management students, while drawing on these theories, justify their choice? Based…

School systems collect and maintain increasingly significant amounts of data and information on students, faculty, and staff and have a duty of care to ensure that sensitive information remains secure. Therefore, sitting and/or aspiring school leaders need to develop at least a basic understanding of data privacy and information security…

The study examined provision of security facilities and security personnel service delivery in Universities in Cross River State, Nigeria. Three research questions and one hypothesis guided the study. The ex-post facto design was adopted for the study. The population of the study comprised 440 security personnel while the sample size was 400…

Studies of cooperative learning have been documented extensively in the education and psychology literature. Much of the research on cooperative learning indicates that it leads to improvements in achievement, communication and interpersonal skills. This study compares grades on quiz assignments and exam performance of students in a traditional…

The ability to engage with empirical research in a meaningful way is a vital skill for public administration (PA) students and graduates. Yet, while research methods are essential skills for PA students, it is widely acknowledged that teaching research methods in the context of social science programmes and PA in particular faces challenges. To…

As countless regional, national, and international accrediting bodies continue to employ student engagement measures as mechanisms for quality assurance, universities become more intent on achieving this important gauge of student success. Specifically, the growth in enrollment in distance learning programs adds a unique level of complexity…

Management science professors who teach large classes often assess students with multiple-choice questions (MCQs) because it is efficient. However, traditional MCQ formats are ill-fitted for constructive feedback. We propose the reward for omission with confidence in knowledge (ROCK) format as an original formative assessment technique to help…

Effective teaching practice focused on encouraging deep engagement helps all students learn and succeed. Considerable work by researchers and change agents, encouraged by national organizations such as the National Science Foundation (NSF) and the National Research Council, has promoted greater use of evidence-based educational practices, such as…

Community college leaders have very demanding jobs. They are pulled in many directions, both professionally and personally--and they're responsible for the welfare of hundreds or even thousands of students, faculty and staff. But, as the safety instructions on an airplane imply, those in positions of authority have to take care of themselves…