This study analyzed student characteristics that impact persistence among first-year students attending a large, metropolitan community college. The Cooperative Institutional Research Program (CIRP) Freshmen Survey was administered to first-time students during orientation. Factor analysis was used to classify students' personality and behavioral…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

Over the past decade, many colleges and universities have invested heavily in information technology in the belief that it would enhance learning and enrich the student experience. Several recent high-profile reports and articles, however, argue that most investments in technology have not paid off. Part of the reason for this pattern of failed…

In this article, the authors respond to Dr. Amada's comment on their paper. They feel that several of his points, though related to their topic, go beyond the scope of their paper, for example, reflecting on the potential for legal involvement when the intensity of the obsessive relationship warrants urgent intervention. In the latter case the…

This guide, which is designed for use by Maryland technology education (TE) teachers, content supervisors, and school improvement teams, outlines a review process to align TE programs across Maryland with the goals established by the state's board of education. First, the guide's purpose is stated, and the following steps of the TE assessment…

This ethnographic study of the creation of a new public university, California State University, Monterey Bay (CSUMB), highlighted the struggle of the founders to build a collective identity based on a distinctive vision for the 21st century. The original plan envisioned a model pluralistic academic community with a culture of innovation that…

This package of handbooks on the Far West Laboratory version of Experience-Based Career Education provides information on the distinctive features of the Far West model. Part 1 on management has four handbooks: program overview; administration (attendance, budget, insurance and liability, schedules, staff, troubleshooting and problem solving);…

This report provides a summary and assessment of the Priorities, Quality and Productivity (PQP) efforts during 1994-95 of Illinois community colleges and independent colleges and universities, collectively, and of individual public universities. Emphasis is on implementation of recommendations of the Illinois Board of Higher Education of November,…

This volume developed by the Machine Tool Advanced Skill Technology (MAST) program contains key administrative documents and provides additional sources for machine tool and precision manufacturing information and important points of contact in the industry. The document contains the following sections: a foreword; grant award letter; timeline for…

This report discusses the Malcolm Baldrige (MB) Education Criteria, the award process, and the experiences of one institution, San Juan College (New Mexico), that received an award at the state level. The Baldrige Criteria are based on 11 core values: (1) learning-centered education; (2) leadership; (3) continuous improvement and organizational…

Written in 1910, this book was intended to enlighten rural school teachers, superintendents, and school board members as to the changing role of schools in meeting the needs of rural society and the demands of modern life. The contention was that rural schools should not prepare students for life in town, but rather prepare students for rural…

This monograph discusses the safety of vehicles owned, leased, maintained, and operated by colleges and universities. First, the risks by colleges and universities is discussed. First, the risks associated with college vehicles are outlined, including the liability that comes with staff/faculty and student drivers and such special concerns as…

The articles contained in this volume on second language writing evaluation focus on the evaluation of academic English learned as a second language (ESL). Essays include: "Assessment by Misconception: Cultural Influences and Intellectual Traditions" (Brigid Ballard, John Clanchy); "Reading the World Differently: A Cross-Cultural Approach to…

During the Cold War era, when many institutions of higher learning sacrificed faculty in the face of political pressure, the Owen Lattimore case represents a situation where university administrators stood firm. This book explores what happened when pressure was put on Johns Hopkins University (Maryland) to punish a faculty member who expressed…

The Australian engineering company, Jaques, and Swinburne University of Technology conducted a joint project to write more than 190 operating instructions for the company's 77 employees. First, the university's Workplace Skills Unit (WSU) interviewed 75 production workers to identify their language, literacy, and training needs. The WSU negotiated…