This paper examines the response of faculty members to the October 18, 1967, Dow demonstration at the University of Wisconsin, and the way in which faculty members dealt with the incident provoked from within their own ranks. Discussed are: (1) the rationale and method of the study; (2) the University and its setting; (3) the incident; (4) the…

This paper uses a formulation involving concepts of pure, mixed, and mutual accommodation bargaining. The formulation draws on concepts used in game theory, labor negotiations, and theories of conflict resolution; and a number of vaiables are examined in an effort to make sense out of collective negotiations. A changing utility model is developed…

This paper describes some of the substantive areas of role conflict between administrative and teaching personnel and suggests some strategies designed to resolve these conflicts that are viewed as a necessary and ongoing part of change. The areas of role conflict are identified as: a) the degree of expertise in educating students shown by…

The report urges that every seller review, and where necessary modernize, his internal complaint-handling procedures and his methods for resolving disputes in the light of the following recommendations: (1) The handling of consumer complaints should be swift, personalized, courteous, and as effectively managed as any other function of prime…

This chapter of "The Best of the Best of ERIC" contains 13 annotations of documents and journal articles on conflict resolution and management, all of which are indexed in the ERIC system. Materials on school-community tensions, conflict in high schools and school boards, collective bargaining, and other topics are annotated. (DS)

Discussed are five dimensions through which one may better analyze and understand the nature and extent of a problem. (BD)

This essay recounts the controversy triggered by Senator William Proxmire's public criticism of the "love research" proposed by Ellen Bercheid and Elaine Walster to the National Science Foundation. (Author)

Evaluates the Carl Rogers Peace Project workshop held in Austria in 1985. Defines ways in which the workshop was unique. Elaborates on staff participation and the author's personal reactions. Concludes by discussing the distinctive role facilitators had in this workshop. (BR)

Notes that, in long term care, conflicts over autonomy can begin at level of conceptualization, especially when basic distinctions and polarities are not adequately recognized. Indicates conceptual complexity by identifying and examining six polarities. Presents case studies to illustrate how each polarity can give rise to ethical problems in long…

Conducted individual interviews with 20 inmates and 10 female correctional officers at a woman's medium security facility to examine the styles used by inmates and officers to settle disagreements, how the prison context created conflict and made its resolution challenging, and the level of social reasoning employed by both groups to make sense of…

Presents a practical framework for those, such as urban education administrators, who must work with angry people. Focuses on the causes of anger, the negotiation process, trust building, problem solving, confrontation strategies and deadlocks. (KH)

Summarizes the events at the summit conference at Camp David in 1978 that led to a peace treaty between Egypt and Israel, using a day-by-day account based on published records and interviews with participants. The phases of group development are analyzed from a functional perspective. (JAC)

Argues that we are all fiction-makers/historians, that most failures of communication result from some willful or inadvertent but unknowing violation of the space and time we and others live in, and that most of our speaking is tribal talk. (EL)

Tested a three-component, structured approach to conflict resolution in female undergraduate students (N=48). Results indicated that the three-component model tested can provide a viable means for facilitating negotiation and possible resolution of interpersonal conflict. (LLL)

Mediation is a technique of joint advocacy that is being successfully applied on a growing scale to resolve interpersonal conflicts. The mediation process and its functions are described and compared with traditional social work methods. (Author)