These conference proceedings address the capabilities of technology in education. Papers and summaries of presentations are provided on the following topics: programs for special needs students; virtual realities; funding opportunities; videodiscs; future programs and perspectives; telecomputing; computer networks in the classroom; human…

This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…

New corporate practices and strategies, technological advances and rising job skill requirements are making postsecondary training a virtual necessity for a high-paying job. This is driving a wedge between the earnings of education "haves" and "have nots." Corporate restructuring is eliminating hundreds of thousands of jobs,…

In the face of the emergence of a global, technology-driven, skills-based economy and a continuing shortage of skilled labor in Minnesota, a study examined the development of a world-class training system for the state's workers and businesses. The study found the following: (1) there is an urgent need to address the high-skill needs of both…

This publication provides materials to assist in Ohio's individual career plan (ICP) process in grades K-5. Suggestions are made related to delivery and role of a career development liaison. Focus is on 12 key topics: self awareness; self assessment; career information; exploration; academic planning; reduction of bias; future trends;…

This publication offers guidance on how to provide high school students who have developed an individual career plan (ICP) in Grade 8 with additional opportunities to explore and verify their educational and career goals and to formally review, revise, and add to their ICP document annually. Suggestions are made related to career planning teams.…

Current school improvement tools are largely piecemeal and often lack credible supportive evidence. Knowledge Work Supervision (KWS) is built on the premise that schools must develop the capacity for sustaining districtwide improvements. Chapter 1, "The Past Before Us Is Not the Future," summarizes the key elements of the four phases of…

The Assessment Tools for Adult Education project was designed to provide training and support to staff of the Pennsylvania Bureau of Adult Basic and Literacy Education (ABLE) funded programs to help them use assessment tools and procedures to document the learning gains of the adult students they serve. The following candidate assessment…

This book offers approaches for teaching adult patrons how and where to find information in libraries and through information services. It includes 34 papers, organized in seven sections, expressing the views of faculty, adult students, and administrators as well as librarians on theories of educational psychology that explain how adults learn.…

This profile provides the curricular framework for Ohio Tech Prep programs in e-commerce marketing beginning in high school and continuing through the end of the associate degree. It includes a comprehensive set of e-commerce marketing competencies that reflect job opportunities and skills required for e-commerce marketing professionals today and…

This book is intended to broaden awareness of the instructional innovations and adaptations taking place in college and university writing classes designed specifically for working adults. Through case studies of five established writing programs for adults, the book provides a historical context for today's college-credit writing programs for…

This report presents findings on a series of surveys conducted from 1998 through 2002. The findings: (1) Parents, teachers, and students believe that setting standards and enforcing them promotes learning; (2) standards and promotion policies have changed in recent years, and attitudes about local schools have improved; (3) the majority of parents…

This manual is intended to provide a comprehensive source of information, practical strategies, and tools for managing attention deficit hyperactivity disorder (ADHD) using a list format. The lists, checklists, and forms are organized into eight major sections that address the following topics: (1) understanding, diagnosing, and treating ADHD (26…

The United Kingdom management population is a large and moving target. A growing number of individuals describe themselves as managers; the widely held view is there will be many, many more. Figures suggest the scale of the potential market and need for management education and training development (METD) is considerable. Levels of qualifications…

Researchers explored the relationships between the great working class communities and the industries they sustained and were sustained by in terms of production, storage, and transmission of skills. First, the ethnographic literature on industrial workplaces and the working class communities associated with them was reviewed. Next, lengthy…