Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

There is an increased use of computers in the educational environment of today that compels educators and learners to be informed about computer ethics and the related social and legal issues. This paper addresses different approaches for integrating computer ethics across the curriculum. Included are ideas for online and on-site workshops, the…

The authors examined the effects of an intensive onsite technical assistance (IOTA) model on the inclusive practices of special educators. Three special educators received technical assistance that included performance assessments, workshops on inclusive practices, and intensive onsite follow-up support. Inclusive practices were measured using…

This report of a workshop on various aspects of adult learning and education contains the following papers: "Take This Job And Shape It: Using Journal Writing to Enrich Your Professional Life" (David Shallenberger, Phyllis Walden); "Assessing Math Skills of Adult Learners" (Betty Hurley Lawrence); "Using Visual Arts for Cultural Analysis: Adult…

This facilitator's guide, and the videotape it accompanies, is designed to demonstrate ways in which the new visions of science education for the 21st century might be translated into classroom practice. The National Research Council's (NRC) National Science Education Standards, American Association for the Advancement of Science (AAAS) Benchmarks…

This study investigated the adult adjustment of students with mental disabilities in high-school graduating classes of 1984 and 1985, 1 and 3 years after they exited high school. Two hundred sixty students from the class of 1984 were interviewed 1 year out of high school; 166 from this same class were interviewed 3 years out of school. Three…

The 29 papers in this collection were presented at 9 conference workshops: "Inset Maps and Proposals for Their Description" (V. Kusov); "The Utilization of the Old Maps in Modern Researches" (H. Melnikova); (3) "New Series of Maps for Higher Schools: Their Role in the Cartographic Provision for the Higher Education"…

Transitioning Vocational Services (TVS) meets the career exploration, training, and placement requirements of students with special needs in Illinois High School Districts 211 and 214. It serves students enrolled in special education who require assistance with the transition to postsecondary training and/or employment. TVS targets wards of the…

This document contains papers presented at a conference addressing the direction for the institutional research profession in the 1990s. Papers are as follows: "Reassessing Admission Policies at Public Universities: Cognitive vs. Non-Cognitive Predictors of 'Academic Success'" (Marios H. Agrotes); "Accommodating Team Member…

This document is one of a series of student workbooks developed for workplace skill development courses or workshops by Mercer County Community College (New Jersey) and its partners. Designed to improve the English speaking and reading skills of non-English-speaking automotive component parts line operators, the course covers oral, written,…

This manual was developed for use in conducting inservice staff development workshops to provide staff working in English as a Second Language (ESL) programs at community colleges and other institutions with the skills necessary to provide effective vocational training and career counseling to limited English proficient (LEP) persons. The manual,…

Vocational staff from 10 Pennsylvania vocational schools were given information and instructional materials to enable them to create effective programs for disadvantaged populations. A needs assessment was conducted to identify specific needs of the participating vocational staff pertaining to programming for disadvantaged students. After…

Containing content and materials for 14 workshops, this training guide has been developed to assist Head Start programs in developing and implementing individual service plans (ISPs) for high-risk preschool children. Differing from the public schools' individual education programs, the ISP addresses all educational needs of the child as well as…

Workshops on proficiency testing attended by foreign language faculty at the University of South Carolina provided the starting point for extradepartmental involvement in proficiency testing. As a result of funding requirements and a cooperative arrangement between the foreign languages department and the Masters in International Business program…

To provide an introduction to processes, issues, and problems of curriculum development in functional literacy and nonformal education, a monograph provides 11 chapters, each followed by exercises. The first chapter discusses curriculum development in relation to national development. The second chapter covers concepts of functional literacy and…