APPA's Effective & Innovative Practices Award continues to highlight an ever-growing list of creative and practical programs and processes that enhance and transform service delivery, lower costs, increase productivity, improve customer service, generate revenue, or otherwise benefit an educational institution. The five 2009 award-winning…

Purpose: The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach: The research upon which this paper is based employed a phenomenological approach. This method was selected for its focus on respondent perceptions and experiences. Both structured and…

The field of instructional design and technology has always evolved and grown, translating new knowledge in the learning and cognitive sciences into instructional principles, increasingly incorporating technological innovations into the design of educational solutions, and adapting to social changes (Reiser, 2007; Tennyson, 2005). The "learning…

This paper presents the outcomes of a study into online teaching. It builds upon previous research and conceptual frameworks produced by Kember and Kwan (Instr Sci 28(5):469-490, 2000) and Roberts (Instr Sci 31(1-2):127-150, 2003). It advances research on conceptions of, and approaches to, teaching by examining teaching in a novel context:…

Background: Typically people with intellectual disability have small, highly restricted social networks characterized by interactions with other people with intellectual disabilities, family members, and paid workers. The goal of "inclusion" has been central to policies that have shaped services over the past 30 years. It is an ill…

In the fragmented out-of-school-time sector, defining and measuring quality in terms of staff behaviors at the point of service provides a common framework that can reduce obstacles to cross-sector and cross-program performance improvement efforts and streamline adoption of data-driven accountability policies. This chapter views the point of…

It has been a mere four decades since autism emerged from the pernicious cul-de-sac of psychoanalytic conceptualization into the realm of constructive, systematic research, and real-life problem solving. It was in the 1960s that (1) Bernard Rimland (1964) published his ground-breaking book, "Infantile Autism"; (2) the National Society of Autistic…

Opportunity NYC-Family Rewards, an experimental, privately funded, conditional cash transfer (CCT) program to help families break the cycle of poverty, was the first comprehensive CCT program in a developed country. Launched in 2007 by New York City's Center for Economic Opportunity (CEO), Family Rewards offered cash assistance to low-income…

This document has been developed by the New Jersey Department of Education with the assistance of the TA Customizer Project funded by the U.S. Department of Education Charter Schools Program (CSP) and conducted by the National Association of State Directors of Special Education (NASDSE). Its focus is on providing information and technical…

Almost 40 percent of all public school students in the District of Columbia (D.C. or District) were enrolled in charter schools in the 2010-11 school year. The D.C. School Reform Act established the Public Charter School Board (PCSB) for the purpose of authorizing and overseeing charter schools. Congress required GAO (US Government Accountability…

Applied research at Canada's colleges and institutes has expanded rapidly over the last five years. This report provides an overview of the current context and positions colleges and institutes as key players in Canada's innovation system. The report builds upon findings of previous research and reports on the results of the 2009-2010…

The purpose of this research is to understand the meanings and perceptions that families, teachers, and school-based service providers on the Westside in Syracuse, New York ascribe to school-based mental health services. The Westside is an economically disadvantaged and under-resourced neighborhood where children experience a great deal of stress…

California educators and policymakers have limited availability of data related to online and blended learning. Through the use of an electronic survey, incorporating closed- and open-ended questions, the study examined the nature, extent, and barriers of online and blended learning in California public schools from the perspective of the district…

It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…

Purpose: The purpose of this paper is to evaluate two recent examples of the New Zealand Ministry of Education's approach to reducing the persistent disparities in achievement between students of different social and ethnic groups. The first example is cluster-based school improvement, and the second is the development of national standards for…