High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…

One goal of faculty development is to improve instructional practice (McKee, Johnson, Ritchie, & Tew, 2013; Ouellett 2010; Sorcinelli, Austin, Eddy, & Beach, 2006). This goal accords with the design of the Associated Colleges of the South Teaching and Learning Workshop, a faculty development workshop begun in 1992 for 16 residential,…

This study aimed to create a book to explain juvenile arthritis to newly diagnosed children, starting with the narratives of currently ill children. The development of the book followed a socio-constructivist approach and occurred over several stages, including: design of a comic-based workbook; conducting a workshop with ill children to listen to…

This article offers a model to assist music teachers in reflecting on their teaching practice in relation to their aims and values. Initially developed as a workshop aid for use on a music education MA program, the model is intended to provoke critical engagement with two prominent tensions in music education: that between mastery and enjoyment,…

Reliable, consistent assessment process that produces comparable assessment grades between assessors and institutions is a core activity and an ongoing challenge with which universities have failed to come to terms. In this paper, we report results from an experiment that tests the impact of an intervention designed to reduce grader variability…

Community college students often lack an academic plan to guide their choices of coursework to achieve their educational goals, in part because counseling departments typically lack the capacity to advise students at scale. This randomized controlled trial tests the impact of guaranteed access to one of two alternative counseling sessions (group…

This study examines the perceptions of Korean language teachers on the classroom practice of embedding contemporary Korean pop culture into classrooms for effective world language instruction. While integrating culture in language classrooms has been practiced for decades, Korean teachers in this study expressed a lack of confidence in designing…

This paper links Systemic Functional-based multimodal discourse analysis and English as a Foreign Language (EFL) teacher education through the workshop "Multimodal Literacy in the EFL classroom" (MLEFL). Drawing upon 'multimodal analysis for critical thinking' (MACT) pedagogy (O'Halloran et al., 2017) and the Systemic Approach to…

The Indonesian English Foreign Language (EFL) curriculum emphasizes using technology to enrich learning and teaching processes and encourages teachers to supplement the curriculum with context-relevant materials. However, little attention is given to the voices of teachers in implementing Computer Assisted Language Learning (CALL) for teaching…

Recent scholarship in professional development (PD) has advocated for solid conceptual frameworks and understanding of the complex process involved in how language educators may continue to develop and fulfil the current challenging teaching demands. However, specific relationships underlying departmental cultures and how language educators relate…

The aim of the action research reported here was to examine the differential effects of the 'writers' workshop' approach on the L2 (English) writing skills of upper-primary students with varying writing abilities. The participants were 31 fifth-grade students (17 boys and 14 girls) aged 10-11, who followed L2 English writing instruction based on…

An uncertain world characterised by the complexity associated with 'Wicked' problems presents formidable challenges for the preparation of teachers. This paper reports on one cycle in a larger action research project in which subject specialist trainee teachers worked in inter-disciplinary groups to design and run classroom-based workshops on…

Studies have investigated various aspects of the use of questions in science lessons, but there is still a lack of research that demonstrates how, during peer reflection, teachers learn through identifying and overcoming obstacles to their own questioning in their professional development process. The present study is aimed at analyzing the types…

Finland has its own version of a "makerspace": craft class. Originally, there was one craft class for boys and one for girls. Later, there were classes for different materials, especially for wood and textiles, which are deep-rooted concepts in the Finnish crafts mindset. To reclaim craft class for pupils, or "makers", we must…

Professional learning experiences (PLEs) provide teachers with opportunities to improve their understanding of mathematics content and teaching practices. However, PLEs are often conducted in person and in small groups--hence costly and localized. The purpose of the current study was to explore different ways for teachers to engage in PLEs and how…