Technology, thought of as the ensemble of utilities and devices and of their impact on our lives, proceeds in steps, each of which seems plausible. This kind of development also encourages the view that technology is value-neutral. It always can be used both for good and ill, and we decide how to use it. The production of food and the development…

Relatively little empirical attention has been paid to the political economy of publicly-retailed fiber-optic broadband internet service. To address this gap in the literature, this dissertation examines the history, dynamics and trends in the municipal broadband movement. In specific, Wilson, North Carolina's Greenlight service is examined in…

Technology use in educational contexts is a personal and social activity. It is linked to individuals' attitudes and practices as well as the culture and structure of the institution. This research uses the theoretical framework of "figured worlds" and "self-in practice" to examine identities and cultural practices linked…

Cyber-infrastructure systems are integrated large-scale IT systems designed with the goal of transforming scientific practice by enabling multi-disciplinary, cross-institutional collaboration. Their large scale and socio-technical complexity make design decisions for their underlying architecture practically irreversible. Drawing on three…

Agencies need to collaborate with each other to perform missions, improve mission performance, and find efficiencies. The ability of individual government agencies to collaborate with each other for mission and business success and efficiency is complicated by the different techniques used to describe their Enterprise Architectures (EAs).…

Large, multi-business unit firms are decentralizing their overall corporate structures. At the same time, the structures of their IT organizations are becoming more centralized. This is contrary to current wisdom that the IT organization structure will mimic the structure of the corporation, all else being equal. Because the general business…

With increasing embeddedness of information technologies (IT) in organizational processes, and services, individuals' long-term IT use has become instrumental to business success. At the same time, IS research has illustrated that under-utilization by end-users often prevents organizations from realizing expected benefits from their…

Traditionally scholars have used the digital divide and technology acceptance model definitions when examining why some people elect not to use certain information and communications technologies. When examining the phenomenon referred to as voluntary digital exclusion, the use of these classic definitions is woefully inadequate. They do not…

IT services are increasingly being offered via a shared service model. This model promises the benefits of centralization and consolidation, as well as an increased customer satisfaction. Adopting shared services is not easy as it necessitates a major organizational change, with few documented exemplars to guide managers. This research explores a…

The research conducted in this study inquires about Information Technology (IT) managers' and executives' attitudes, beliefs, and knowledge on Cloud Computing (CC) security. The study evaluated how these factors affect IT managers' and executives' willingness to adopt CC solutions in their organizations. Confidentiality,…

Software vulnerabilities have been regarded as one of the key reasons for computer security breaches that have resulted in billions of dollars in losses per year (Telang and Wattal 2005). With the growth of the software industry and the Internet, the number of vulnerability attacks and the ease with which an attack can be made have increased. From…

In this dissertation, two interrelated problems of service-based systems (SBS) are addressed: protecting users' data confidentiality from service providers, and managing performance of multiple workflows in SBS. Current SBSs pose serious limitations to protecting users' data confidentiality. Since users' sensitive data is sent in…

Empirical studies have been conducted on what is known as end-user computing from as early as the 1980s to present-day IT employees. There have been many studies on using quantitative instruments by Cotterman and Kumar (1989) and Rockart and Flannery (1983). Qualitative studies on end-user computing classifications have been conducted by…

This article discusses a survey tool, known as TechQual+, which gives IT leaders a quick and easy way to gauge their departments' performance on campus and learn what matters to their constituents, including faculty, students, and staff. The idea of an IT survey tool that can be used across higher education has its skeptics, who feel that colleges…

In a time of increasingly digital distribution, challenging questions arise regarding what people own, what they want to access to, and how they develop and maintain collections. What considerations influence their decision making, as individuals and libraries shift toward more subscription-oriented content? Digital access to e-books and…