Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

A study examined second language learners' interaction in the interaction stage of dictogloss to see how it might facilitate language learning. Dictogloss, a class activity, involves the teacher reading a passage aloud in class at natural speed, students taking notes for reconstruction, and students producing, in pairs or small groups, their own…

The socialization processes occurring in the Japanese elementary school classroom are analyzed, particularly the processes that are implicit, teaching children to be competent members of society by participating in detail routines. A perspective is that the specific participation structure of Japanese classrooms serves as a major socialization…

This book is divided into three parts: theories and models, learning in specific life contexts, and the influence of aging on learning. Chapters include: "Chaos Theory as a Framework for Understanding Adult Lifespan Learning" (John C. Cavanaugh, Lisa C. McGuire); "The Future Impact of the Communication Revolution" (Lynn Johnson); "The Educated…

This training manual presents a family-centered approach to early childhood special education and demonstrates how a family-centered approach to intervention is an extension of a child-centered approach. The manual offers a "hands on" approach to building relationships between professionals and families that lead to effective intervention. The…

This project developed computer-based language teaching software to assist beginning second language learners develop listening comprehension skills. Students interact with computer-based simulations of real world problems, which require their understanding of oral language provided by the computer system. The project embraced a communicative…

Compiled from a variety of sources, this booklet offers practical tips to help students develop better learning and study skills. Topics discussed in the booklet are: listening in the classroom; getting the most from textbooks; taking notes; the Cornell note-taking system; how to write well; improving math study skills; how to do well on essay…

This competency analysis profile contains a list of 70 communications skills that have been identified as core competencies for inclusion in programs in 49 occupational areas. The core competencies, which have been identified by employers and verified by English-certified instructors, have been organized into units devoted to reading, writing,…

To investigate the differences between an instructional program that explicitly emphasized both decoding and comprehension and one that emphasized only comprehension, a study engaged two groups of first grade children identified as being at risk for learning to read in both effective decoding instruction and meaningful comprehension and thinking…

This report presents results of a systematic analysis of an extensive database on study in the former Soviet Union assembled by the American Council of Teachers of Russian (ACTR) over a period of nearly 20 years. The purpose of the report is to document in detail the data used, the analytical strategy and methods employed, and most importantly the…

This study tested the utility of an approach to analyzing second language learners' listening skills in the context of a classroom discussion ("two-way listening skills"). The approach used was the Communicative Outcome system, which shifts the focus in discourse analysis from counting of tokens of negotiation to evaluation of what participants…

Concern about the high percentage of underprepared minority students in American schools and the increasing demand that schools educate them to a level never before attained are discussed, and a study of reading disabled bilingual students is reported. It is noted that continuing to allow a disproportionate number of minority or disadvantaged…

Western European forms of discourse have been foisted upon the world as the universal value-neutral reference point. External standards have been used to assess aboriginal discourse, particularly in public contexts such as schools and courtrooms. These standards assume that there is one single correct way to proceed (to talk, write, argue, teach),…

The development of the Polish Proficiency Test, a standardized, nationally-normed test of listening and reading comprehension for English-speaking learners of Polish, is reported. An introductory chapter provides background information about the test's development, including discussion of the relationship between the test and Polish language…

This report presents the primary papers given at a 1992 workshop to identify specific higher order thinking and communication skills and to develop appropriate indicators of collegiate outcomes as suggested by Goal 5.5 of the National Education Goals formulated in 1990. This goal addressed improvement in college graduates' ability to "think…