This case follows a middle school principal as she moves through a rather typical day at work. As the narrative unfolds, this principal is consistently faced with teachers and staff who choose to not fulfill their professional obligations, ignore in-role directives, and generally behave in ways which erode school culture, encourage student discipline concerns, and inhibit forward momentum. Faced with historical factors, such as extreme autonomy, the Pandemic, significant leader and teacher turnover, and a history of neglect, the principal is faced with the question of how to improve school culture through Organizational Citizenship Behaviors (OCBs), while grappling with the ambiguity that exists in the delineation of In-Role Behaviors (IRBs) and Extra-Role Behaviors (ERBs).