Describes two CD-ROM reference systems and the reactions of undergraduate students, faculty, and librarians to these systems. The discussion covers criteria that influenced users' reactions (e.g. ease of use, expertise in Boolean logic, database currency, and multidisciplinary characteristics of databases) and conclusions about appropriate systems…

Reviews the use of artificial intelligence research techniques to create tools that can assist with ongoing library functions and with information skills both within and outside of the library setting. Major areas discussed include cataloging, indexing, database searching, reference services, knowledge acquisition and representation, user…

Reference materials used by librarians responding to reference requests and by patrons at the Iowa State University Library were analyzed to determine which subject areas of the collection received greatest use, and whether subject areas and types of materials used by librarians differed from those used by patrons. (19 references) (MES)

Discussion of historians as library users divides the historians into four categories: professional historians, student historians, amateur historians, and family historians. Highlights include examples of problems with library services, including misleading library catalogs and inadequate reference service; the reference librarian as guide to…

The Center for Business Information and the Goizueta Business School at Emory University (Georgia) tested desktop videoconferencing as a means to deliver reference services, including consultation, documentation, training, and sharing of CD-ROM databases. Provides a brief overview of the technology, describes project beta testing, and discusses…

An experiment investigated whether the format in which information is stored affects the outcomes of ready reference transactions in terms of efficiency and accuracy. Results indicate that bibliographic questions are more efficiently answered online, while factual questions are more efficiently answered with print sources. Results of the study are…

Examines advantages and disadvantages of the traditional model of undifferentiated service versus an alternative model of differentiated services, which includes directions and general information; technical assistance, "information lookup" for the client, research consultation, and library instruction. Suggests each service should fit…

Discusses an in-service cross-training program designed for reference desk workers at the University of New Mexico Library. Describes the reference department and provides an overview of cross training. Highlights include training issues, a needs assessment questionnaire, program implementation, and evaluation. Four appendices provide sample…

Discusses the role of librarians as information intermediaries and suggests that this role be emphasized instead of encouraging enduser searching that relegates librarians to the role of advisor or consultant. Highlights include librarians' roles in public education; reference services; academic librarians; and the appropriate use of technology.…

Introduces the Internet, including a brief history of the system, the essential components, and a step-by-step procedure for getting started. Discusses online services of specific interest to Hispanics. Also considers the political debate over privatization of services. (RAH)

Librarians will have to become more adept in the future in developing ways to assist users in narrowing or focusing information searches. Examples are provided of attempts by library and information professionals to help users cope with the problem of information overload. (Author/AEF)

Examines the history of telephone directory collections in libraries and describes a survey of telephone directory use at the Colorado State University libraries. Data collection is described, and implications for more effective use of such collections are suggested. An appendix lists sources that augment telephone directory collections. (16…

A survey of curriculum centers in Illinois academic institutions found that a wide range of library services were offered to education faculty, staff, and students and that librarians were committed to the education community and the larger university. (EA)

Describes the Cleveland Free-Net, an information networking project of Case Western Reserve University and the Community Telecomputing Laboratory that provides electronic access to resources such as library catalog and reference services, government information, and health information to Cleveland's citizens. (EA)

Presents brief descriptions of 46 software programs designed to (1) help writers collaborate over a network; (2) help writers invent; (3) allow comment after critical reading; (4) help writers write research papers; (5) help writers analyze style/mechanics/usage; (6) offer on-line reference guides; (7) author multimedia courseware; and (8) assess…