In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…

Web-scale discovery services such as Summon (Serial Solutions), WorldCat Local (OCLC), EDS (EBSCO), and Primo (Ex Libris) are often touted as a single search solution to connect users to library-owned and -licensed content, improving discoverability and retrieval of resources. Assessing how well these systems achieve this goal can be challenging,…

The iSchool movement is a controversial topic within the library and information science (LIS) community. While some argue that the movement isolates small size schools and splits the LIS community others insist it will broaden the field of LIS and form an open and boundaryless iField. This study investigates the evolution of the iSchool movement…

SpringShare LibGuides, and CMS are popular applications within the library community, but the reporting functionality of these tools is minimal. Google Analytics (GA) can enhance usage reporting if integrated with LibGuides CMS. This article outlines various types of site activity to track and describes how to set up GA reporting on the activity.

As academic libraries evolve to affirm their place as key partners in research, teaching, and learning in university communities, the process of innovation is one of great importance in the intentional design of library services, resources, and staffing. This dissertation was a qualitative, exploratory research study in which the conceptual…

Although the growth in popularity of graphic novels among readers of all ages and the expansion of graphic novels in both public and academic libraries has been well defined in library literature, the inclusion of graphic novels in community and junior college libraries has received little attention. The purpose of this article is to begin the…

Important happenings related to the concept of intellectual freedom (IF) coincide with the annual back-to-school ramp up. This article discusses how to use the summer hiatus to develop learning opportunities related to events such as Banned Books Week (BBW) and Banned Websites Awareness Day (BWAD). The author provides resource information to aid…

To evaluate the current state of resource sharing and cooperative collection development, this paper examines the relationship between less commonly taught language collections (LCTL) and ILL services. The study examined multiple years of the University of Illinois at Urbana-Champaign's resource-sharing data. This paper provides a historical…

The school district library supervisor occupies a pivotal position in library and information services programs that support and enhance the instructional efforts of a school district: providing leadership; advocating for the programs; supporting, advising, and providing professional development to building-level librarians; and representing…

Six years ago Jessica Gilcreast accepted the position as the school librarian in a diverse urban elementary school (80 percent low-income student population). The library had a bare-bones automation system, block scheduling, and no library assistant. None of this, however, was her biggest challenge. Inheriting an institutional, cold,…

Although there is a healthy amount in the literature about the importance of motivating student library employees in an academic setting, very little of it discusses the practical aspects of how to motivate students. A supervisor must often use ideas from other disciplines, including the business world and academia. In this article, the author…

We have now reached a tipping point at which electronic resources comprise more than half of academic library budgets. Because of the increasing work associated with the ever-increasing number of e-resources, there is a trend to distribute work throughout the library even in the presence of an electronic resources department. In 2013, the author…

The American Library Association's (ALA's) Office for Intellectual Freedom (OIF) strives to educate librarians and the public about the nature and importance of intellectual freedom in libraries, and it will celebrate its fiftieth anniversary in 2017. Libraries are a forum for information and ideas (under the First Amendment), and librarians are…

This article reports on the preliminary results of a pedagogical experiment instituted by a community of practice (CoP) called the Creativity Collaborative, which is composed of scholars from varying disciplines, backgrounds, and scholarship interests: library and information science, technical education, academic librarianship, media literacy,…

The cultural domain may be defined as a sphere of influence that involves all cultural activities, whether economic or social in nature. In the context of lifelong learning, cultural and artistic environments represent tools and media of significance for formal and informal adult learning. The availability of learning opportunities in the cultural…