A first-year chemistry course is ideal for introducing students to finding and using scholarly information early in their academic careers. A four-pronged approach (lectures, homework problems, videos, and model solutions) was used to incorporate library research skills into a large lecture-based course. Pre- and post-course surveying demonstrated…

This article describes the SS "School Library Leadership" maiden voyage, which departed from the University of Vermont (UVM) during the 2010 fall semester. Twelve intrepid sailors followed their sense of adventure into uncharted waters with cocaptains Judy Kaplan and Susan Ballard in an online collaboration that provided a powerful…

This study explores knowledge bases as extension of reference services for distance learners. Through a survey and follow-up interviews with distance learning librarians, this paper discusses their interest in creating and maintaining a knowledge base as a resource for reference services to distance learners. It also investigates their perceptions…

A traditional mixed methods research model of citation analysis, a survey, and interviews was selected to determine if the Bruce T. Halle Library at Eastern Michigan University owned the content that faculty cited in their research, if the collection was being utilized, and what library services the faculty used. The combination of objective data…

The year 2009 will be remembered as one of angst, with the economy dominating news around the world. Few libraries were immune to the extraordinary financial pressures. The library marketplace by year's end was in a weakened position, with prospects of a long recovery at best. Concern persists that even deeper budget cuts will come when federal…

The librarians at Northern Kentucky University's W. Frank Steely Library have successfully added a new embedded librarianship program to their established reference and instruction services, without the support of increased staffing. In fact, this program was established and has matured during a period of staff reductions. The decisions made in…

America has always been a nation of immigrants, and many school libraries serve students whose first language is not English. In AASL's 2009 "School Libraries Count! Survey," 14% of the 5,824 respondents reported a student population with 25% or more English language learners. Yet 91% reported that less than 5% of their collections are…

This article describes how and why the Library 101 Project was created and the lessons that the developers learned out of this project. The Library 101 is a project that challenges librarians to revise the paradigm of "basic" library services in order to remain relevant in this technology-driven world. It was developed by Michael Porter,…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

This summer, as public libraries continued to get budget hit after budget hit across the country, several readers asked for a comprehensive picture of the ravages of the recession on library service. In partnership with 2010 Movers & Shakers Laura Solomon and Mandy Knapp, Ohio librarians who bought the Losing Libraries domain name,…

This study examined the management experience, preparation, and training possessed by middle managers in academic libraries through the analysis of survey results. The analysis showed both advances in middle management preparation over recent decades and room for improvement in several aspects of management development and training within the…

Rising cost and declining revenues have hampered the financial affairs of state governments, forcing many to curtail services, reduce employee benefits, and trim the workforce, calling into question the fiscal sustainability of many state governments. As a result, stakeholders are demanding greater accountability and increased transparency into…

How will your library serve mobile device users? By building apps from scratch? By offering entirely separate content? Or by modifying your site for mobile devices? This author found that the best fit for a joint library serving Victoria College and the University of Houston-Victoria was to build a mobile website in HTML and CSS using mobile…

Online music research resources took center stage at the second plenary session "Wrangling the Information Universe: Moving From Institutional Portals to a Shared Resource for Online Music Sources" held on Friday, February 17, 2012, at the Music Library Association (MLA) 2012 Annual Meeting in Dallas, Texas. The Reference Sources…

Web 2.0 seems to be all the rage these days. One cannot go to a library conference and attend presentations or stroll down the halls without hearing some mention of it in magical tones reserved for some great discovery. The excitement surrounding Web 2.0 reminds the author of the frenzy that gripped the country between 1848 and 1855, when…