Discussion of document delivery focuses on fee-based information services. Fee-based information services are defined; reasons for using such services are considered, including reliability, responsiveness, and individualized attention; future directions are discussed; and networking possibilities are explored. (LRW)

Describes six nontraditional online information sources and discusses how they could be used for library services or professional development: (1) ISAAC (Information System for Advanced Academic Computing); (2) NCIN (North Carolina Information Network); (3) Prodigy; (4) The Well (Whole Earth Lectronic Link); (5) America Online (AOL); and (6)…

Describes types of hearing impairments and discusses library equipment, materials, and programs for the hearing impaired. American Library Association guidelines for four areas of service to the hearing impaired are summarized: communications; resources; publicity and programs; and participation and staffing. Addresses for related organizations…

Identifies deficiencies in reference services offered by archives and examines factors preventing effective use of archival resources, including changing clientele, organization of collections based on the principle of provenance, and the uniqueness of archival collections. Suggestions for improving public service, including user studies and…

Describes three public library summer reading programs for children in the 1890s: Hewins' Vacation Reading Club; the Carnegie Library of Pittsburgh's Summer Playground Program; and the Library League of Cleveland. The growth of similar programs and related reports in the library literature of the early twentieth century are discussed, and summer…

Argues that library services to older adults have historically been weak and summarizes research to support this point of view. An expanded role for libraries as suggested in the American Library Association's guidelines is advocated, and the four guidelines most relevant to reference services to older adults are evaluated. (nine references) (EAM)

The first of a two-part series on design of CD-ROM work areas in libraries discusses (1) space and location considerations; (2) ergonomics, including work surface, chairs, lighting, printers, other accessories, and security; and (3) other considerations, including staff assistance, reference tools, literature racks, and promotional materials. (MES)

TriState Online is a Cincinnati area community access computer system organized to represent an "electronic city." The library area of the system provides communication among librarians, assistance in accessing library collections, and information about public library services. A new area featuring the Cincinnati chapter of the Special…

Summarizes some of the applications of automation in the Miami-Dade (Florida) Public Library System. A detailed discussion of the system CD-ROM LAN (Local Area Network) covers hardware and software, cost factors, advantages of networking CD-ROMs, problems, and evaluation. It is concluded that the advantages of a CD-ROM LAN outweigh the…

The second of two articles on setting up a CD-ROM work area in a library considers access to the discs, including security, distribution alternatives, and limiting access; user needs, including needs of novice and expert searchers, troubleshooting, and instruction; distance from printed reference tools; and other issues, including printing,…

Discusses the use of global computerized information networks through statistics and examples of the involvement of various countries. Topics addressed include growth of the global network; countries that lack any connections; the value of information; librarians and the network; and exploring the Internet, including gopher sites. (Contains 29…

Special section on fair use and copyright contains three articles: "The Management of Intellectual Property" (Scott Bennett); "The Meaning of Fair Use" (Kenneth Frazier), including electronic infringement and examples of court cases; and "Document Delivery" (Laura N. Gassaway), including copies for primary users,…

Provides an overview of marketing efforts of the Public Library of Charlotte and Mecklenburg County. Examples of a marketing plan that stresses fostering relationships with the community are described, including staff training in customer service, a cultural festival, and services to the business community. A sidebar offers marketing tips for…

Reviews the use of CD-ROM technology in libraries. Topics addressed include personal computers and CD-ROM; possible futures of CD-ROM technology; the organization of CD-ROMs; workstations; help for users; remote access; delivery systems; and providing reference services to CD-ROM users. (Contains nine references.) (LRW)

Discusses the need for appropriate continuing professional education for reference librarians. Topics addressed include issues of competence; professional and ethical responsibility; certification and licensure; and continuing education and the new model that focuses on user needs. (Contains 12 references.) (LRW)