Discusses traditional library approaches to access to information and the possible impact of information technologies, library automation, and artificial intelligence. Access issues raised by these technologies are identified and a research agenda to explore these issues is outlined. (31 references) (CLB)

Describes the Book Buddies program, a program established by the San Francisco Public Library which recruits and trains volunteers who read to children in area hospitals. The planning, organization, and operation of the program are discussed, as well as the recruitment and training of volunteers. (MES)

Addresses ways to achieve organizationally the most effective application of computer information technology to university library services. The history of the last 25 years in automation at the Stanford University Libraries is reviewed as a case study. (12 references) (MES)

Historical review covers: (1) the rise of research and research libraries, 1850-1900; (2) the genesis of reference service, 1875-95; (3) the growth of reference service in the research libraries, 1896-1916; (4) reference practices in the research libraries, 1896-1916; (5) legislative and municipal reference work, 1900-16; and (6) current trends…

Considers the interrelationship of the challenges of information overload and outreach and describes a vision of the future mission of information services. The ideas set forth in two recent books on value-added processes in information systems and new priorities for the university are summarized. (28 references) (MES)

Provides the background and outline of a one-day workshop on reference evaluation which integrates the elements of goals, objectives, and mission statements with output measurements from the point of view of reference service. Practical exercises to accompany such a workshop are suggested. (five references) (MES)

Describes the external mode library and information science program at Riverina-Murray Institute of Higher Education (Australia), with emphasis on the practical component of reference work in the external mode. Problems associated with teaching reference work at a distance and the future of teaching in this mode are discussed. (12 references)…

Lists guidelines for education, experience, level of knowledge/skill, and general reference ability to be considered in selecting public library online searching staff. Content of staff development programs is outlined in three areas: (1) general orientation; (2) training in the fundamentals of online searching; and (3) online searcher development…

The lead article in this symposium argues that academic librarians have become too enthralled with their perception of themselves as teachers and urges them to shift their emphasis from instruction to services. Six authors respond to this view in short opinion pieces. (11 references) (CLB)

This report on the American Library Association's 1989 midwinter conference summarizes the interactions and recommendations of various speakers, committees, and special interest groups. A profile of presidential candidates, summary of the most significant board and council actions, and agenda for the next conference are provided. (CLB)

Discusses the complex role of government documents on microform in library reference services using an examination of recent Ghanaian news broadcasts as an illustration. (14 references) (MES)

Examines criteria for the coordination of the administration of government document microform collections, including discussion of bibliographic access, physical access, and collection development. Limitations to the integration of these collections and problems of public access to these less than fully integrated collections are also addressed.…

Based on the experiences of the staff at the Penn State University Libraries, this article focuses on two issues involved in public use of CD-ROM products in an academic library setting: placement of CD-ROM systems in the reference area; and staffing and responsibility for equipment and software. (MES)

Describes the design and operation of a system that resulted from a project undertaken by a small specialized library to provide self-help for patrons seeking reference assistance. The areas of information available on the system are described, including standard reference titles, library holdings and services, reserve readings, and placement…

In response to a trend in which library services are made available to individuals and groups normally without access to them, direct and indirect costs for various units within a library are reviewed to provide a generic format for deriving those costs and establishing user fees. Precautions are also discussed. (MSE)