Describes the program packages project of the Baltimore County Public Library that was developed to meet the informational and entertainment needs of organized groups of older adults. Topics of completed packages are listed, and the instructions, discussion questions, activity suggestions, and resources of its package on aging are included. (JD)

The large university library can be an intimidating place for entering students. Effective orientation through the use of "silent comedy" films can show students that the library has a human side and is easy to use. (Author/MK)

Discusses the importance of childrens' services in the public library in helping to meet many of the concerns and problems in our society. (CHC)

The research that is reported was done to describe some of the conditions under which or because of which information service is provided in small, rural public libraries, and suggests some of the problems that are endemic to such service. (Author/FM)

Briefly discusses the effects on libraries of political issues and governmental policies regarding library resources, and calls for special librarians and special libraries to shed their traditional "a-political" role and to develop their political power, especially through lobbying by the Special Libraries Association. (JD)

Classical queuing theories and their accompanying service facilities totally disregard the human factors in the name of efficiency. As library managers we need to be more responsive to human needs in the design of service points and make every effort to minimize queuing and queue frustration. Five references are listed. (Author/RAA)

Outlines and illustrates the principles underlying the training of librarians in providing services to ethnic groups, discussing library education policies, the ethnic librarian, the language barrier, and course design. Twenty references are cited. (FM)

Reports on a survey conducted among 72 American public libraries to gather data on foreign language collections, special services to members of ethnic communities, and special projects directed to those communities. Six references are cited. (FM)

Surveys the United Nations microform program's history, its current filming projects, and its future plans. Established originally to preserve UN documents for archival purposes, it has expanded to public distribution and dissemination of significant UN documents. (Author)

Reading is the key for reference librarians to increase general and subject knowledge for continuing professional growth. Continuing education has been limited in practice and thinking to the technical aspects of the profession. (RAA)

Describes the role of the school library media program in networking in terms of nine network considerations requiring group agreement, joint programs and services, media specialist's roles, and challenges to be met. (CMV)

Describes a program for teaching search analysts at the SUNY Albany School of Library and Information Science. (RAA)

Presents a planning guide for implementation of online services at a public library, consisting of: (1) identification of public service goals and online reference objectives, (2) needs assessment, (3) manipulating the political environment, (4) project description, (5) time schedule, (6) preliminary budget, and (7) evaluation. (SW)

Presents survey data on the unique needs of the Spanish-speaking community for bilingual services and culturally reinforcing materials. The survey provides hard data on the level of awareness of library service by a sizable Mexican American population in southern California. (RAA)

Outlines the costs for self-instructional packs consisting of files of offprints, original materials, and small publications at a university library. Full details of the assumptions and the basis of the cost analysis are included, based on a limited amount of literature available (references are included) and additional proposals. (Author/JEG)