Subcommittee on Public Relations, Continuing Education (CE); State-wide Borrower's Card and School Library Specialist submit reports. The Public Relations Subcommittee makes nine recommendations. The general recommendations of the Subcommittee on CE include (1) the creation of a Steering Committee on CE; (2) the involvement in CE of three…

This study was conducted to determine how librarians answer reference queries, and to develop instructional materials for teaching the answering process. Twenty-three science and technology reference librarians used and commented on a six-step model of the search strategy process. The model was then revised to include the following steps: (1)…

Community characteristics must be identified and analyzed before relevant library planning can occur. Although census data indicate that the Kent County resident is not the type of person usually thought of as the typical library user, there is a record of active community participation in the county which indicates a strong potential for…

Examines two traditional approaches to the measurement of library service--the gathering of circulation and reference statistics--and relates them in a statistical model in an attempt to define real standards against which a library's activity can be compared. Graphs comparing reference and circulation statistics are included. (Author/JD)

The jobtype of an academic librarian--administrator, public service librarian, or technical service librarian--appears to be an important determinant as to corresponding contacts with various types of information sources important in decision making. (Author/MBR)

The sparse population and great distances in Finnish Lapland, the northern third of Finland, and the lack of library personnel and funds create special problems for library services. The author describes the library situation and needs in that area. (MF)

Describes an experimental "reference desk" on the American pattern in the Mulla Sadra Library of Pahlavi University. Results showed that the role of the reference librarian in the traditional societies needs to be more concerned with education of the library user and public relations than in the Western nations. (VT)

The key to productive library service to institution residents and staff is the empathetic, competent librarian who possesses technical library skills in selection, organization, and retrieval of materials; a comprehensive reading background; ability to work with law materials; and familiarity with other professions and the institution. Training…

This paper reports the results of a study conducted at the University of Arizona Graduate Library School, to determine whether students taught reference using an audio-tutorial method would differ significantly in learning ability and attitude from students in a traditional reference course. (Author/KP)

Presented are the results of a study which examined the scope of the ERIC data base. Recommendations include a more explicitly stated policy for selective indexing of data base and indexing procedures, and also a consideration of indexing, but not abstracting, relevant dissertations. (AP)

This survey of academic public service librarians shows a decline in negative stereotypical perceptions of older adults from earlier studies. However, this may not necessarily indicate a desire to offer services to the elderly, and the factor of self-selection may be present with regard to librarians' involvement with such services. (Author/EM)

Outlines basic principles and philosophy behind library multicultural programs and provides brief overview of development of such programs in Canadian libraries. Programing themes (cultural identity, contribution of ethnocultural groups to Canadian society, interpretation of multiculturalism as social policy) and suggestions for integrating…

This 1982 survey of adult users in small public libraries provides statistical data on current and future user patterns in relation to youth services program. Details on method and library sample, reasons for public library use, children of library users, and the case for youth services are covered. (5 references) (EJS)

Examines online searching done for public libraries during October 1984 at The System Reference Service of the multitype North Suburban Library System. Highlights include total requests searched online, total public library requests searched online (by subject category), samples of successful and unsuccessful public library searches, databases…

Discusses the use of microcomputers for automating school libraries, both for entire systems and for specific library tasks. Highlights include available library management software, newsletters that evaluate software, constructing an evaluation matrix, steps to consider in library automation, and a brief discussion of computerized card catalogs.…