The LibQUAL+[TM] survey was conducted to determine user satisfaction and expectations concerning library service quality. The results of the "22 items and a box" constituted a rich source of information for the University of Idaho (UI) Library's strategic planning process. Focusing on graduate students, this study used three…

This article examines LibQUAL+[TM]'s instrument, fundamental assumption, and research approach and proposes a functional/technical model of academic library effectiveness. This expanded view of library effectiveness complements LibQUAL+[TM], emphasizing it to be dependent upon users' experience of service delivery, as LibQUAL+[TM] recognizes.…

Personal computers (PCs) have transformed the way teachers teach, students learn, and school operations are conducted. However, the addition of PCs is not the only technological advancement that can help education institutions run more productively. The progress that has made computers smaller, faster and cheaper also has led to the availability…

There has been a national call for increased use of computers and technology in schools. Currently, however, little is known about how students use and learn from these new technologies. This study examines how students search for, browse, and learn specific information when performing an on-line (Web) versus an off-line (Library) search.…

Many people donate books to libraries, but too often they are titles that the librarians cannot use because they are usually too old, too passe, or too tattered and worn to be added to the library collection, and so they end up in library sales. Librarians in Riverside County, California and members of the Library Systems & Services, LLC (LSSI)…

This article explains how the Maryland public library community used data from a citizen poll to support increases in government funding. With a major grant from the Division of Library Development Services (the official name for the Maryland state library), the public library community hired a nationally known pollster, Potomac, Inc., to conduct…

During the last 10 years, many libraries have transformed their young adult areas into more efficient, innovative, and inspirational spaces. Many teens have suddenly found the library warm and inviting--a place that encouraged independence, learning, socialization, and creativity. As more people learn about the positive impact of dynamic teen…

This article presents findings from the School Library Journal's 2006 national technology survey that investigated the trend in today's library media centers. As this study demonstrates, technology continues to be a significant aspect of K-12 media centers. Despite restricted funding and schedules stretched to the limit, media specialists have…

Systems migration is a fact of life in the library world for various reasons. One of the more recent challenges spurring integrated library systems (ILS) upgrades comes when patrons find new functionality on other Web sites and then expect to search library sites in the same fashion. The migration process entails the following stages: system…

Libraries transform communities by providing well-organized information resources and services. Conversely, communities can also transform libraries if librarians appreciate the rich diversity of the communities' information needs, acting as bridges between communities as well as enabling and facilitating community-building. The roles of…

Encouraging literacy and academic success among English language learners (ELLs) is becoming an increasingly common challenge for educators. In the course of the authors work of training teachers or providing training for implementation of materials, they have found that the resources of the school library media center are invaluable for helping…

This article examines staff training from a different perspective, as a means of transmitting organizational culture to student employees through a closer communication between career and student part-time employees. Results of a qualitative survey suggest communication supports multigenerational relationships and administrators who invest in…

Librarians and archivists face challenges when adapting traditional collection development practices to meet the unique characteristics of Web-published materials. Likewise, preservation activities for Web-published materials must be undertaken at the outset of collection development lest they be lost forever. Standards and best practices for…

Jacksonville State University's (JSU) Houston Cole (HCL) Library has always provided access to required course readings through a reserve circulation system. Prior to 2002, this services was "print based," requiring students to photocopy materials held physically at the reserve desk in the library. In 2002, the library integrated the…

This article presents the development and perspectives of improving the information literacy of graduate students at the University of Konstanz, considering the European background with the Bologna process and the general conditions of the German higher education system. It gives a short overview of the current reforms in European higher education…