Reports on the activities at the Canadian Library Association (CLA) 1992 annual conference. Topics discussed include First Nations libraries; help for third world countries; censorship; IFLA (International Federation of Library Associations and Institutions) activities; financial concerns of CLA; publishing plans; work on a national information…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Discusses the Public Library Data Service survey results in regard to children's services. Data are presented on annual circulation, circulation per capita, program attendance, collection turnover rates, and the materials budget. (EA)

In response to budgetary constraints, the University of Houston Law Center's faculty services department provides trained research assistants to faculty not needing a full-time assistant. The research assistants are supervised by a lawyer-librarian. The program has been successful, well received, and cost effective. (MSE)

Discussion of the ability of library staff to completely and correctly answer reference questions focuses on a training program developed by Baltimore County Public Library (BCPL) to increase the accuracy of reference staff performance. Technical feedback skills and peer coaching are discussed, and the need for administrative support is…

This issue includes nine articles that address the problems of library services for off-campus higher education programs. Highlights include guidelines versus standards for library services; accreditation expectations; five program models; distance learning for library education; the public library role; and programs in Canada, the United Kingdom,…

Discussion of special libraries focuses on the library of the Kenya National Museum. Topics discussed include services offered by special libraries; the role of special librarians; acquisition of materials; organization of materials; interlibrary loans; current awareness service; and the role of the parent organization. (11 references) (LRW)

Presents a brief history of the developments which led to the publication of "Information Power: Guidelines for School Library Media Programs"; examines implications for the educational and social contexts in which librarians work; and offers suggestions for applying these guidelines to current programs. (15 references) (LRW)

Describes the planning and implementation of a computerized writing center that is located in a high school library. Cooperation between the librarian and the classroom teacher is discussed; various writing assignments and the role of the librarian are described; and library services to teachers that support the writing center are explained. (LRW)

Presents an overview of projects aimed at identifying the impact and value of digital and networking technologies on the British Library's collection and services. Examines the way in which the issues of preparation, scanning, and storage have been dealt with, as well as general principles that can be drawn from these experiences. (AEF)

Explores three contexts of librarians' professional work and their impact on the link between librarians and their work: social and cultural forces, other competing occupations, and competing organizations and commodities. Concludes that the central challenge to the profession lies in embracing various information technologies and the groups that…

Discusses results of a survey that compared visions of library leaders to public attitudes about libraries and technology. Topics include conflict between the personal image of libraries versus impersonal technology; the need for reassurance that reading is not being replaced by computers; and the role of the librarian and the library. (LRW)

Describes Infocus, a membership-based service of the State Library of New South Wales (NSW) that provides students with information for their study of the NSW Higher School Certificate curriculum. Developed in collaboration with school and public libraries, Infocus provides reproductions of resources held by the State Library of NSW. (LRW)

Describes the School Corps program in Portland, Oregon that was formed to promote a stronger partnership between public and school libraries. Topics include effects of school budget cuts on library services; encouraging students to get public library cards; and in-service training for teachers on computer use, including the Internet. (LRW)

Illustrates the importance of working with teenagers in libraries and schools. Describes an exchange on the YALSA-L (Young Adult Library Association Listserv) and other sources that focus on adults' attitudes toward teens and providing effective youth services. Suggests ways of coping with the "teen boom" and ways of getting student feedback on…