Discusses the significance of the reference interview and the need for better communication between Black students and White librarians. Sensitivity and understanding of Black behaviors are recommended as ways of building trust between librarians and students. (52 references) (MES)

States that the rapidly growing applications of computer and telecommunications technology to library services and information systems does not guarantee ready access to these services. Discusses the Council on Library Resources' concerns and its commitment to providing accessible and expansive information to the public. (GEA)

This study, which focused on the extent to which Lake Forest College (Illinois) students were aware of library reference services, used interviews and a revised version of a survey used elsewhere. Findings showed student awareness to be relatively high, and that the methodology would work well in other undergraduate settings. (Author/EM)

Maher advocates analysis of archival use, outlines methodologies for such analyses, and provides examples of results of two kinds of user studies. Turnbaugh advocates broadening the context of user studies in government archives to include all areas of activity so that the institution is embedded in the processes of government. (EM)

A clerk in the procedural service of Canada's House of Commons describes functions of the service, his duties in the procedure and reference section, and the applicability of his training in library science to these duties. Library school students are advised to look for wider applications of their skills. (CLB)

In attempt to answer the question of how to measure or evaluate the quality of reference service to youth, this essay examines the literature; defines the terms (reference services and tools, parental concern, library instruction); discusses move toward quality evaluation; and provides options and approaches to such measurement. (EJS)

Reports reflections of library school reference teacher who practiced for year as day-to-day reference librarian. Highlights include ideal reference librarianship; concepts helpful in explaining low morale; changes in basic reference service elements (information resources, clients, librarians); current coping strategies; and ways in which to cope…

American Chemical Society's Directory of Graduate Research has been put online. Information on faculty research interests and demographics at United States and Canadian universities offering chemical sciences graduate degrees can be retrieved. New concordance codes permit searching at different hierarchical levels, thus providing more information…

Addresses the two-fold question concerning imposition of instruction on a library user when he/she only wants answer to information need--whether attempted instruction is infringement on the rights of the user, and whether attempted instruction detracts from the librarian's effectiveness in fulfilling information need. Twenty references are…

Introduces information request form developed by Cooperative Reference Services Committee of American Library Association's Reference and Adult Services Division to be used whenever a library cannot supply information requested by a patron and would like to ask another library for assistance. Front of proposed form with sample question is shown.…

Discussion of implications of highly decentralized nature of local government for collection of local documents highlights meaning of access, effect of local government environment on access to local government information, library responses, and tools that can assist libraries in increasing citizen and government access to local government…

Growth and changes in "RQ" (1960-1985) are examined and detailed in both text and tables (cover/size, pagination, editor, articles, advertisements, physical features, association interests, reviews, columns, government publications). Development of columns, government publication news, thematic articles, authors of "RQ"…

Profile of fee-based information services offered by the Information Exchange Center of Georgia Institute of Technology notes history and background, document delivery to commercial clients and on-campus faculty, online and manual literature searching, staff, cost analysis, fee schedule, operating methods, client relations, marketing, and current…

This profile of INFORM, the fee-based service offered by Minneapolis Public Library and Information Center, highlights its background, online search services and frequently used databases, major planning considerations (equipment, user aids, choice of vendor, training), internal operations (billing, purchasing items for clients), marketing, and…

Discusses the integration of subject pathfinders into online public access catalogs (OPAC) through following features: within the OPAC, offline user guide manuals, remotely printed upon user request, or online as saved searches displayed in help screen format. Excerpts of a pathfinder display for biotechnology are presented. Four sources are…