This proceedings of the Brick and Click Libraries Symposium contains the following papers: (1) "Electronic Journals: Vendor Solutions to Access Issues" (Nona Barton); (2) "Tips on Funding" (Janice Borey); (3) "Why Are So Many Web Pages Still So Hard To Use?" (Jerry R. Brown); (4) "The Secrets of Full-Text Databases: The Overlap between a Same…

This book has three purposes: to provide a perspective for looking at how traditional reference service "fits" in with new trends and issues; to document the myriad ways in which day-to-day library services are being transformed by changes in technology, culture, and staffing; and to offer guidance and advice for evolving reference services to…

This paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the…

This paper discusses the establishment of a research service in the Norwegian parliament. The first section presents some general assumptions regarding a research service in parliament. The second section describes the first initiative, a mandate in the 1970s to establish a commission to clarify the need for such a service. The third section…

This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals,…

The Detroit Municipal Reference Library's organizational structure and services are described as an example for those interested in organizing a governmental reference library. Procedure is outlined for the initial selection of a basic collection and the subject fields that should be included. (Author)

Non-reference guidance is not available at many public libraries. One fifth of the respondents to a questionnaire indicated that they had some type of formal program but several had funding problems. The history of and need for reader advisors is presented. (22 references) (DH)

Cost benefit accounting is not being used in academic reference libraries today but administrators are beginning to require quantitative evaluation of services provided. Several systems are described and evaluated. (35 references) (DH)

The Huntington Public Library has operated a video tape project since May, 1972. They supply equipment and training to community groups and act as distributor for the completed films. (DH)

A collection of 144 general reference works was analyzed and encoded according to 254 identifiable characteristics of services and contained data, comprising an approach language" expressing search parameters. (Author)

Library Schools can devise improved techniques in reference librarianship and can encourage a research orientation by better understanding the structure of the literature and the way librarians operate within that structure. (8 references) (MM)

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

Description of the museum and library of Maryland history established by the Maryland Historical Society highlights governance of the Society; library services in three main divisions (reference, manuscripts, prints and photographs); library collections; genealogical inquiries; and publications, exhibitions, and conferences sponsored by the…