Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

Development of post-secondary curriculum in emerging interdisciplinary fields presents particular challenges in course design and resource utilization, especially when the field is interdisciplinary by nature of its inherent breadth. A new course at the University of Calgary, designed to introduce undergraduate students to the methods and…

This article provides an analysis of shifts that have taken place in policy discourses on lifelong learning by organisations such as the United Nations Educational, Scientific and cultural Organisation, the Organisation for Economic Cooperation and Development and the European Union. The article documents the shifts in these discourses over time,…

The importance of knowledge to the effective development of economic growth in the twenty-first century has led to a number of initiatives such as lifelong learning, skills development and knowledge transfer. Of these, knowledge transfer has predominantly been concerned with the commercial exploitation of research knowledge. This article suggests…

In many organizations, collaborating with peers, sharing resources, and codifying know-how are not typical facets of work activity. For such organizations, knowledge management support must help people identify and orient to opportunities for collaboration and sharing, articulate values and best practices, and assimilate sharing knowledge as an…

There is an increased use of computers in the educational environment of today that compels educators and learners to be informed about computer ethics and the related social and legal issues. This paper addresses different approaches for integrating computer ethics across the curriculum. Included are ideas for online and on-site workshops, the…

This study examined the impact of Computer Assisted Language Learning (CALL) on Korean TAFE (Technical and Further Education) college students in an English as a Foreign Language (EFL) reading classroom in terms of their perceptions of learning environment and their reading performance. The study compared CALL and traditional reading classes over…

Any discussions about specialized helping environments for children or young people would be incomplete without reference to the relationships found between practices in group care centers and schools. This involves thinking of a child's total environment as a curriculum for teaching competencies and learning outcomes important to daily living.…

The "Les Chansons de la francophonie" web site is based on French songs and was developed using HTML and JavaScript for the advanced French Comprehension Course at the Second Language Institute of the University of Ottawa. These interactive listening activities include true-false and multiple-choice questions, fill in the blanks,…

Although scientific and technological developments are mathematics-based, many students continue to perform poorly in mathematics. This study investigated how students' mathematics self-concept (MSC) is related to their motivation to learn mathematics (SMOT) and gender differences in the two constructs. Out of 165,900 students in 256 secondary…

Over the past decade, many colleges and universities have invested heavily in information technology in the belief that it would enhance learning and enrich the student experience. Several recent high-profile reports and articles, however, argue that most investments in technology have not paid off. Part of the reason for this pattern of failed…

Sociocultural contexts influence social behaviors in ways that may not always be reflective of majority-culture norms. They also may vary the impact social skills training (SST) programs have on minority students with learning disabilities. To better understand culturally sensitive and effective SST for students with learning disabilities, it is…

Continuing professional education seems to be particularly suited to the online environment with opportunities to communicate anywhere anytime. This appears to be convenient and time efficient for the busy working professional. The views of practising professionals were sought and form the basis of this paper. Primary care physicians at two…

The reauthorization of IDEA, which is now Public Law 108-446, was signed into law by President Bush on December 3, 2004. This article discusses background issues and some of the consequences of this new law for children with learning disabilities. For the first time in a reauthorization of IDEA, the rights of parents and students have been…

Research on a week-long internship in inner city Chicago schools and community agencies revealed that "border crossing" can assist social studies preservice teachers in learning about the inner city, but critical reflection and long term program commitment to unlearning racism and developing multicultural teaching competencies are…