The purpose of this paper is to assess the effect of service values on the processing of word-of-mouth (WOM) information, and their impact on a complex belief in a high-involvement service context. Hypotheses are tested on survey data collected from 378 respondents facing a high-involvement service choice. The results suggest that two distinct…

Students need opportunities to be creative and express themselves while learning a new language, during both classroom activities and tests at the end of a term or unit. The focus of the author's practice when assessing students' knowledge is to use creative dialogue techniques as a way to prevent students from simply repeating a given dialogue…

In recent years, significant advances have been made in intelligent tutoring systems, and these advances hold great promise for adaptively supporting computer science (CS) learning. In particular, tutorial dialogue systems that engage students in natural language dialogue can create rich, adaptive interactions. A promising approach to increasing…

The purpose of this paper is twofold: (1) to problematize consensus as a value for democratic deliberation while siting the literature on democratic deliberation, particularly feminist critiques, and (2) to suggest guiding principles for deliberation without consensus using one case study as a point of reference. The case is a study of community…

Recent scholarship on civic education has introduced some useful ways to engage students in learning about controversial topics, debating them, and participating in democratic life. However, while those are valuable tools for active citizenship, they're not sufficient. Democratic education should focus on issues that matter intensely to students'…

In this article, the authors propose a problem-based approach to education that enables learners to build critical consciousness to drive "active citizenship"; develops their abilities to frame their identities; and empowers them to critically question any systemic, cultural, and physical manifestations of exclusion and marginalization.…

This article presents a pedagogical-visual process developed in a traditional frontal-format course with a multi-identity group of students set in a large lecture hall. It examines an assignment that required students to analyze a meaningful personal photograph and connate it culturally, while internalizing visual general patterns utilizing a…

This article is about and for teachers wishing to open space at the intersection of the affective and the cognitive-space, we argue, that is particularly conducive to deep learning and within which students can empower themselves as learners and knowers. Drawing on written and spoken reflections of three faculty members, the authors explore how…

This article presents the current perception of dialogical teaching models as a notion that is concerned primarily with the cognitive layers of the dialogue, and focuses on the cognitive functions of learning, information processing, interpretation and decision-making. This perception, according to different researchers, ignores the relational…

Several characteristics are necessary to have a flourishing workplace: one is organisational learning. Modern workplaces call for individual responsibility, ability, and willingness to share expertise, as well as continuous learning. However, critical elements of the process of organisational learning -- participating, knowing, cooperating and…

Introduction: The purpose of this article is to explore the effect of nonverbal information (gestures and facial expressions) provided in real time on the interpretation of utterances by people with total blindness. Methods: The article reports on an exploratory study performed on two groups of participants with visual impairments who were tested…

In this essay, I explore the question of how best to leverage the benefits of dialogue for leadership education. The essay makes the case for studying the work of the ancient Greek historian Plutarch, who provides us with a unique kind of dialogue about leaders and leadership in his "Lives." This text features biographical sketches of…

This paper describes The Freedom Theatre's Freedom Bus initiative and its use of Playback Theatre for community mobilisation and cultural activism within Occupied Palestine. Utilising a conflict transformation perspective, conventional dialogue-oriented initiatives are contrasted against interventions that pursue concientisation and alliance…

Adopting a broader dialogical conceptual lens on interactive listening, this study examines advanced adult learners' language use and thought processes during a problem-solving task. Twenty English as a second language (L2) students from a Scottish university participated in the study. They worked in pairs on the task before taking part in…

This article proposes that second language learners can use indirect positive evidence (IPE) to acquire a phonological grammar that is a subset of their L1 grammar. IPE is evidence from errors in the learner's L1 made by native speakers of the learner's L2. It has been assumed that subset grammars may be acquired using direct or indirect negative…