When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

This paper presents a new mobile micro-broadcast (or near-me) Location-Based Service designed to promote face-to-face communication among users located within a given geographical area such as a University campus. Because the communication services provided are time dependent, the application decides whom to contact based on the geographic…

"Second Life," a 3D online immersive virtual environment, emerged in 2003 and was predicted to become the predominant online course delivery platform by 2013. Educational institutions initially rushed to create a presence in the "Second Life;" however, after 2009 those same institutions were disappointed by their experiences…

Mobile phones are employed as an assistive platform to improve the living quality of individuals who are deaf. However, deaf individuals experience difficulties using existing functions on mobile phones. This study identifies the functions that are inadequate and insufficient for deaf individuals using existing mobile phones. Analytical results…

This paper introduces a test sign-up application developed for a math department at a university. The requirements, design, and final software product are presented, along with one very important unexpected problem that arose after completion of the work--the system to be implemented and maintained by the client was not compatible with the…

The concept of usefulness has implicitly played a pivotal role in evaluation research, but the meaning of usefulness has changed over time from system reliability to user performance and learnability/ease of use for non-experts. Despite massive technical and social changes, usability remains the "gold standard" for system evaluation.…

I criticize the typewriting model and linear writing structure of Microsoft Word software for writing in the computer. I problematize bodily movement in writing that the error of the software disregards. In this research, writing activity is viewed as bodily, spatial and mediated activity under the premise of the unity of consciousness and…

Professors Richard J. Murnane and John B. Willett set out to capitalize on recent developments in education data and methodology by attempting to answer the following questions: How can new methods and data be applied most effectively in educational and social science research? What kinds of research designs are most appropriate? What kinds of…

Purpose: The purpose of this paper is to discuss heuristic evaluation as a method for evaluating e-learning courses and applications and more specifically to investigate the applicability and empirical use of two customized e-learning heuristic protocols. Design/methodology/approach: Two representative e-learning heuristic protocols were chosen…

The study looked into the 307 Koha libraries listed in Breeding's Library Technology Guides. Since all the tag clouds in Koha are user-contributed, their adoption and usage can shed light on the extent to which libraries are supporting user tagging. The research also revealed that public library users are more actively involved in tagging than…

Many libraries have developed mobile versions of their websites. In order to understand their users, web developers have conducted both usability tests and focus groups, yet analytical software and web server logs can also be used to better understand users. Using data collected from these tools, the Ursula C. Schwerin Library has made informed…

This article examines literacy coaches' (n = 7) digital note-taking practices using mobile technology and their influence on reflective practice. The study, which employed a design-based approach, investigated the coaches' transition from note-taking by paper and pencil to the note-taking application Evernote. Data included interviews with the…

As homework and other aspects of education migrate to a computer-based format, on-paper exams are beginning to seem like an anachronism. Online delivery is attractive, but comes with a myriad of implications not apparent at first glance. It affects the kinds of questions that can be asked and complicates administration of the exam, but it may make…

The digital divide has been described as the distance or gap in access to information based on race, ethnicity, income, education and geographical location. This study examined how freshmen and first-semester journalism and mass communications students at five Historically Black Colleges and Universities [HBCUs] have been able to bridge the…

A paperless classroom, when all materials required to complete a class are available in an electronic form, has been shown to have positive impacts on student and teacher motivation, engagement, productivity, and efficiency. Recent trends suggest that of all of the technological tools available, tablet PCs can support many aspects of a paperless…