Online library services have been mostly available uniquely in English. To serve the diverse communities that uses library services, a growing number of libraries have been investigating the ins and outs of offering virtual reference in languages other than English. Developing this kind of service in languages spoken by various library user groups…

Globalisation has accelerated the spread of English internationally, challenged nationalisms and put nation states in a dilemma in which they have to promote English, a foreign language, in addition to their national languages. Focusing on the proposal in January 2000 to establish English as an official language of Japan, this study attempts to…

This paper is a descriptive summary of a research project on blended learning in the Faculty of Arts at the University Complutense Madrid. The project was conducted as action research in 2002-06 by the research group LEETHi. LEETHi's projects focus on the teaching of literature from an intercultural perspective while helping to develop new media…

Language teachers are called upon to understand both the nature of students' intercultural competence and their own role in its development. Limited research attention has been paid to the relationship between the types of behaviour that language teachers model and the intercultural competence their students acquire. This article reports on a case…

Educators must continue to nurture those processes that involve social negotiation and stem from the home and community by engaging students who come from various racial/ethnic groups and their classmates in various collaborative learning structures. To be successful as facilitators of intercultural classroom discourse, it is important for…

Teaching intercultural communication differs greatly from teaching many other courses within communications and the larger curriculum. How the audience is impacted differs from most courses, and ignoring that reality short-circuits a professor's ability to maximize the learning experience. With goals of understanding and bridging cultural…

A study examined the English-language-based study skills problems of 44 Indonesian and 57 Malaysian students studying at Indiana University, Bloomington. The Indonesian and Malaysian student groups represented non-Commonwealth and Commonwealth students sharing the same native language roots but differing in terms of previous exposure to the…

A study of national identity and social integration in two multilingual societies, Canada and Switzerland, examines the relations between Quebec and anglophone Canada and between French and German Switzerland. First, the historical setting for the emergence of multilingualism is outlined for both countries, and the demography of the major language…

It is suggested that print advertising is particularly well suited to classroom second language teaching because it is attractive, entertaining, contains powerful emotional or factual messages, and is concise. Research indicates that multilingual or code-mixed advertising is common and reveals interesting linguistic phenomena, including semantic,…

An analysis of the status of Anglo-Nigerian Pidgin (ANP) looks at its origins and evolution in Nigerian history, its location in the Nigerian language situation, and its current sociolinguistic status. It is concluded that ANP possesses linguistic structures that have stabilized enough to give the speaker an impression of good and bad grammar.…

This book is designed to help the person invited to, or expected to attend, a dialogue group on intercultural or interracial relations. It helps the participant be comfortable in such discussions and derive personal benefit from them. While "dialogue" simply means talking together, an organized dialogue session may actually be a class or…

The Japanese presence in the United States is growing rapidly in business and higher education. With many communication courses enrolling both Japanese and American students, the instructor is faced with a challenging opportunity: to institute course work in intercultural communication. However, when an intercultural course is not feasible, an…

Rapidly changing demographics are forcing more and more Americans to interact with people who are different from themselves. Americans must become more sensitive to cultural diversity. One way to address this challenge at the university level is to offer courses in intercultural communication. At one university, an upper level course in…

Conflict is an everyday occurrence in young people's lives. To help them address conflict, ways to help young people learn and use alternative dispute resolution skills are presented in this manual. The program is organized around the following major themes: The Mediation Process, Cultural Diversity, Communication Skills, Feelings, Mediation…

The ability to deal effectively with conflict is an important life skill. Ways in which to teach children an understanding of the mediation process and to use the techniques of adult mediators in resolving ordinary conflicts are presented in this teacher's guide. The training is organized into 12 sessions, each lasting less than an hour. Complete…