Purpose: The purpose of this study is to explore the perceptions of international students of service quality delivery (SQD) in a Malaysian public university. Design/methodology/approach: The study was limited to the University's immediate physical environment and its associated human and systems-based services. The physical environment in this…

As Europe has lurched from one economic crisis to another in recent months, one thing has become clear: Any long-term solution will depend on the willingness of Germany, Europe's largest economy, to shoulder much of the financial burden the debt crisis has created. German taxpayers, known for their thrift, have balked at underwriting what many see…

International students, who study a foreign language abroad, experience more adversities than their domestic peers. The social challenges they face include problems with immigration status, isolation, difficulty speaking a new language, and learning unfamiliar customs. There is limited research focused on the coping strategies of these…

This article investigates the potential benefits of using children's literature in adult second language (L2) classrooms. A short-term, intensive university course for English reading and writing was designed incorporating children's literature into the curriculum. The author describes the course and discusses how children's literature can be used…

This paper elaborates on a number of key criticisms of Mezirow's transformative learning theory as well as providing arguments that validate it. Our paper exemplifies how Mezirow's theory can help adult educators and prospective school teachers understand that social structures and belief systems can influence student learning, that learners make…

Recently, a number of studies have examined the lived experiences of the international teaching assistants (ITAs) in the U.S. classrooms. The findings show that the ITAs face many challenges such as classroom management, instructional, linguistic, cultural and social challenges. Following this line of research, this interview-based study examined…

This report provides an analysis of trends over a twenty year period in the attitudes and experiences of first year students in Australian universities. It is based on the national survey of first year students undertaken by the Melbourne Centre for the Study of Higher Education at five-yearly intervals since 1994. Dramatic changes have taken…

In 2014, the University of Aizu was accepted for participation in Japan's national TOP Global University (TGU) initiative. In this paper, we describe our use of video interviewing to prepare Japanese students for our Global Experience Gateway study abroad TGU project. Our university specializes in computer science education at undergraduate and…

This study evaluates a cross-cultural experience in science and mathematics teaching in Thailand--an internship program. In this study, qualitative data sources including semi-structured interviews, classroom observations, and pre-post questionnaire were collected from five groups of participants, which were: (a) administrators; (b) Thai…

This volume includes two sections of the 2019 NORDSCI international conference proceedings: (1) Education and Educational Research; and (2) Language and Linguistics. Education and Educational Research includes 11 papers covering scientific topics in the full spectrum of education, including history, sociology and economy of education, educational…

Since the inception of the L2 motivational self system (Dörnyei, 2005), which operationalises motivation as a function of learners' future identities, the field of L2 motivation has seen a growing interest in mental imagery. Numerous studies have examined the role of a future self-guide, that is, the ideal L2 self, and have confirmed it to be…

Higher educational institutions throughout the world are involved in communication with each other, exchanging instructional ideas and practices, as well as exchanging students through a number of international mobility programs. This paper examines sociocultural adaptation of international students with special attention to the dimensions of…

This project explores stakeholders' perceptions of the role of the International English Language Testing System (IELTS) in the admissions processes of UK higher education (HE) institutions. The term "stakeholders" here refers to HE academic and administrative staff responsible for the acceptance of students whose first language is not…

Purpose: Chinese female international students (CFIS) have been identified as one of the least physically active groups in the United States. In an effort to better understand this situation, this study's purpose was to examine CFIS in American higher education in terms of the meaning they assigned to physical activity and facilitators and…

Internationalisation of Australian higher education was initially characterised as growth in the number of international students. While the economic benefits brought by this student cohort and the challenges associated with teaching them are well noted in the literature, their academic contributions are hardly acknowledged. Using a qualitative…