This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This index contains abstracts of 173 doctoral dissertations about the following aspects of adult self-directed learning: program areas of adult education (AE); instructional methods/techniques; institutional sponsors of AE; personnel and staffing in AE; education of particular clientele groups; processes of program planning and administration;…

This report of a conference on guidance school education contains papers from plenary and concurrent sessions, information on the Council of Graduate Schools' (CGS) business meeting, and on awareds presentations, copies of the CGS constitution and bylaws, and a CGS member institution list. Papers and presenters are as follows: "The Graduate…

Designed to guide local organizations of contractors and journeymen in establishing and improving local apprenticeship systems, this booklet contains the latest revision of the National Joint Carpentry Apprenticeship and Training Committee standards pertaining to the basic requirements for effective apprenticeship. In a section on adapting…

One of a series of secondary level units on business issues, this packet focuses on the relationship between business and young employees. The packet contains a teacher's guide and a student activity section. Within the teacher's guide, an overview of activities, objectives, and time frame precedes summaries of five daily lesson plans. Also…

The 3-section manual gives educators and community people information about establishing and conducting a preschool program that promotes the intellectual and cultural growth of Indian children. Section I discusses five aspects of establishing a preschool: purchasing equipment and designing a room layout; setting learning goals and objectives and…

One of a set of high school curricula on nuclear issues, this 10-day science unit helps students understand the interrelationship between the economy, the arms race, military spending, and the threat of nuclear war. Through activities such as role playing, discussion, brainstorming, and problem solving, students develop their ability to evaluate…

The purpose of this report is to present the findings of the first phase in a longitudinal study of the impact of changes in the TOEFL® test on teaching and learning in test preparation classrooms. Observations were carried out and interviews conducted with teachers, students, and directors of studies at 10 institutions in six countries in Central…

Thirteen vision statements that describe an ideal system of public education to be implemented in Washington by the year 2000 are presented. The statements are based on four themes: performance outcomes; student education plans; parent, community, and business involvement; and interagency collaboration. Performance goals and strategies to measure…

A basic assumption about school enrollment is that classrooms are stable over the school year. Patterns of student mobility, teacher strategies for student orientation, teacher perceptions of mobile students, the effects of student mobility on principals' decision making, and the relationship between principals' decisions and student population…

This report, a continuation of "Families That Work: Children in a Changing World," presents six papers which examine the effects of working parents on the socialization and intellectual development of children. Data were obtained from approximately 75 sources which met the following criteria: information from two or more relevant domains…

Symbolic leadership and culture are the guiding concepts of nine selections presented in this 1987 yearbook. In part 1, "Organizational Perspectives on the Work of Leaders," Terrence E. Deal predicts that future educational organizations will depend upon leaders who have shaped cultural patterns from traditions, current realities, and…

This book evolved out of a presentation on the psychosocial problems of black adolescents and youth at a colloquium jointly sponsored by the Bay Area Black United Fund and the School of Social Welfare at the University of California at Berkeley in the Spring of 1982. The problems of black inner-city males are so severe that society tends to ignore…

Restructuring of Kentucky's public schools is required if poor and minority children are to be included in school reform. The responsibility for creating schools that serve all children falls to both the state and local school districts. A state level initiative must be combined with local district effort. This report provides recommendations for…

This Pennsylvania project aimed to assess whether or not there are differences in educational opportunities for students and teachers in districts of varying size and wealth. After preliminary interviews with 182 teachers in 17 districts, a survey was distributed to 4,470 teachers--30 teachers in each of the 149 selected school districts. A total…