In organizations that are seeking a high degree of maturity, it is necessary to achieve a statistical control of software processes and to know their behavior and operational performance. The approach adopted for the research involves reading articles and experience performance reports, practical cases, discussion, the use of games and simulators,…

The growth of the information and communication technologies has led to the appearance of new concepts, approach and disciplines. For learners, an e-learning system constitutes rich window to the knowledge. It presents a varied training, including different content material format (video, text, interactive content...) and diverse methods. In order…

The gap between skilled workers needed and skilled workers available increased since the start of the fourth industrial revolution. Employees now need different knowledge, skills, and abilities to enter the workforce and stay current with new technologies than they did in the past. One way this knowledge gap and skilled worker shortage could be…

Rapid Cycle Quality Improvement (RCQI) is often required for behavioral health work force training and evaluation projects supported by the U.S. Health Resources and Services Administration (HRSA). The RCQI process is well established within healthcare but under-utilized in academia to improve teaching and learning. We created and piloted the…

Through preliminary analysis of the e-learning platforms authors have tested the presumption that during pandemics the quality of online teaching and accessibility of learning materials in online environment has increased. Relevant literature for the time period of pandemic points out numerous problems in teaching, but on the other hand technical…

This research uses focus group methodology to examine how a specific subset of family childcare providers--those participating in a voluntary quality rating and improvement system and serving a high percentage of children receiving childcare subsidy--define quality. The study builds on the limited existing research about family childcare quality,…

This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…

The Indonesian 2013 curriculum requires the learning process to provide opportunities for the students to develop their higher order thinking skills. Many studies believe that the use of manipulatives are effective to foster it. However, we found that the manipulatives only available for the classroom use, while the students need to also exercise…

Purpose: At the invitation of the Programme for the International Assessment of Adult Competencies (PIAAC), this paper aims to examine advances in survey interviewer monitoring and make recommendations on minimizing the effect of interviewers on survey results. Design/methodology/approach: The authors first provide an overview of the most recent…

The quantitative assessment of eye tracking data quality is critical for ensuring accuracy and precision of gaze position measurements. However, researchers often report the eye tracker's optimal manufacturer's specifications rather than empirical data about the accuracy and precision of the eye tracking data being presented. Indeed, a recent…

Studies conducted on localization quality assessment (LQA) on video games from interdisciplinary perspectives, dominantly employ studies on media, demarcating it from their derivative concerns like environmental issues. We argue that LQA on video games requires reconstruction from eco-criticism perspectives, because electronic waste (E-waste) of…

South Africa's largest electricity producer has embarked on mega investments to build new power stations. This paper reports on the risk management maturity level, and risk management processes. The research adopted the survey research method and self-administrated questions to collect primary data. The investigation targeted the total population…

Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…

This paper presents a case study of a hands-on exercise to improve students' project management skills on repetitive infrastructure/modular projects. The exercise was to construct a large foam-board model of the University of Waterloo campus, involving over 40 buildings. The exercise design involved training on the integrated life-cycle decisions…

Purpose: This paper aims to provides a brief review of the dashboard literature, an account of the development of performance dashboards for field data collection at Westat, and more specifically for the first cycle of the Programme for the International Assessment of Adult Competencies (PIAAC). A brief concluding section offers suggestions for…