Summarizes a study that queried 140 South Carolina principals regarding their training needs, prior training activities, and recommendations for improvement. Participants' most important training needs involved curriculum design and instruction and the learning environment. Principals were most concerned about training time and location, activity…

Clarifies the meaning of knowledge management and gives examples of organizations that overtly practice it. Outlines four steps in knowledge management: (1) making knowledge visible; (2) building knowledge intensity; (3) building knowledge infrastructure; and (4) developing a knowledge culture. Discusses managing people as assets, librarians as…

Discusses a case study of Cummins Engine Company's partnership with a university for development of supervisors and middle managers which identified success factors for cooperative efforts: flexibility, a wider focus on knowledge and skills needed, and recognition for participants in the form of valid university qualifications. (SK)

Offers a critical evaluation of how school leaders are using web-based conferencing. It asks if it is being used effectively, and how it could be developed. Takes an evaluation of the Information and Communication Technology component of the Leadership Programme for Serving Heads, and looks at planned use, actual use, and the views of the…

The Developmental Structure/Process Tool was used to explore differences between theories in use and espoused theories of two executives and a six-member work team. Theories of action were shown to be developmentally based and thus open to maturation and developmental coaching. (Contains 39 references.) (SK)

A survey of farmers in the Minnesota Farm Business Management Education program (n=569) indicated the following: most continued enrollment beyond the 6-year diploma program; average net income increased $5,000; individualized instruction was the most popular and effective method; and farm recordkeeping was the most needed topic and most improved…

Factors that hinder management development among Blacks in South Africa include educational disadvantage, cultural differences, discrimination, and marginality. Affirmative action and management development as a strategic policy will have to be practiced to redress the imbalances of apartheid. (SK)

Provides annotated bibliography of 26 books and articles dealing with theory and implementation of leadership development. Includes section identifying national opportunities for leadership development. (Author/CM)

The recent National Policy Board for Educational Administration report ("Improving the Preparation of School Administrators: An Agenda for Reform") does not address fundamental questions or make convincing proposals concerning the preparation of school administrators. The report's nine overall recommendations for improving school administration…

Discusses reasons for the lack of effectiveness of management development programs and suggests solutions for improvement. Topics discussed include analysis of good management skills; motivation theory; popular psychology models; self discovery tests; management fads; insufficient skills practice; conducting a needs analysis; and performance based…

Universities can provide successful consultation to schools by learning to work effectively with administrators to remove roadblocks that prevent effective inservice. This article examines relevant issues, including types of consultation, targeting behaviors, commitment to change, prior interventions, intervention structure, time management, and…

Briefly reviews the current status of research on mentoring as a form of professional development for school leaders. Presents alternative definitions of mentoring and reviews several recent studies on administrator mentoring. Discusses limitations in research design, methodologies, and findings, and charts possible new research directions. (19…

Provides an overview of public sector reform in Australia, focusing on the Commonwealth Government and Australian Public Service. Describes management reform packages, human resources management reforms, and industrial relations reforms. Discusses the impact of these changes on public libraries. (AEF)

Proposes a framework for organizing and conceptualizing the interdisciplinary research on customer service encounters. Describes the three categories into which service behaviors tend to fall. Outlines areas of service behavior that future research should consider. (HB)

Traumatic changes wrought by Britain's 1988 Education Reform Act have transformed the headteacher's role from master teacher to manager. This finding emerges from a recent study examining the activities of eight Northern Ireland headteachers. Since current training is inadequate, a more systematic approach to administrator training, development,…