Relates how hypertext/hypermedia computer-based training and online help was designed for the General Estimates System (GES). Describes how this hypermedia application accomplishes the goal of improving the quality of the data entered in the GES database. (SR)

Guidelines for selecting and working with computer consultants include the following: contract or hire?; select consultant; analyze system requirements; design system; implement system; make the system operational; and maintain the system. (JOW)

Discusses artificial intelligence and attempts to catalog expert systems. Topics include the nature of expertise; examples of cataloging expert systems; barriers to implementation; and problems, including total automation, cataloging expertise, priorities, and system design. (LRW)

Discusses the inherent benefits and difficulties when a university information technology department decides to build customized portals for students, faculty, and staff and alumni. (GR)

Discussion of online help for performance support systems focuses on how online help has expanded to allow the design of more effective support systems. Explains embedded help, interactive help, intelligent agents, bubble help (tool tips), "What's This?" help, and expanded help content. (LRW)

Macro scripts structure collaborative learning and foster the emergence of knowledge-productive interactions such as argumentation, explanations and mutual regulation. We propose a pedagogical model for the designing of scripts and illustrate this model using three scripts. In brief, a script disturbs the natural convergence of a team and in doing…

This article presents a case study of how Oregon State University Libraries (OSUL) organized to accomplish digitization activities. Digitization activities are broken down into six major categories: management, copyright, digital imaging, metadata, hardware/software/web design, and selection. The OSUL departments responsible for tasks within each…

"Elearning2.0" promises to harness the power of three of today's most disruptive technologies: social software, elearning, and Web2.0. Our own work in this disruptive space takes as a starting premise that social networking is critical for learning: finding the right person can be more important than "scouring the web for an answer" particularly…

A survey of hardware and software technologies was conducted to identify suitable technologies for the development of instructional modules representing various instructional approaches. The approaches modeled were short PowerPoint presentations, chalk-and-talk type of lectures and software tutorials. The survey focused on identifying application…

The world in which learning and assessment must take place is rapidly changing. The digital revolution has created a vast space of interconnected information, communication, and interaction. Functioning effectively in this environment requires so-called 21st century skills such as technological fluency, complex problem solving, and the ability to…

Self-testing is a means to check learning effect. Besides time-space restriction, there are many deficiencies in traditional offline self-testing. With the development of information technology, learners can have self-testing on the Internet. Self-testing on Internet, namely, web-based self-testing, overcomes time-space limitation of traditional…

Learning a second language is very difficult, especially, for the disabled; the disability may be a barrier to learn and to utilize information written in text form. We present the SignMT, Thai sign to Thai machine translation system, which is able to translate from Thai sign language into Thai text. In the translation process, SignMT takes into…

Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and…

This paper examines the effective deployment of conversational agents in virtual worlds from the perspective of researchers/practitioners in cognitive psychology, computing science, learning technologies and engineering. From a cognitive perspective, the major challenge lies in the coordination and management of the various channels of information…

This dissertation reports the results of an exploratory data analysis investigation of the relationship between the structures used for information organization and access and the associated storage structures within state government websites. Extending an earlier claim that hierarchical directory structures are both the preeminent information…