Summarizes the arguments of the debate on whether government publications should be segregated from or integrated into the general library collection. It is concluded that the main thrust of the separatist argument is economic, and that the availability of Government Printing Office tapes for full cataloging of government publications has…

This study examined the influence of (1) the setting of the reference interview on the interaction and (2) accuracy and the librarian's behavior on the success of the reference interview. Tables display correlations between the interpersonal, interviewing and listening, and searching skills of the librarian with the patron's willingness to return…

This is a collection of five articles which suggest current and future trends in academic library reference services. The first article poses a question, and the remaining four articles offer responses to it. (DGM/JMV)

Provides an introduction to sampling, determination of sample size, and selection of the actual sample that would be useful for librarians conducting research and evaluation studies. Highlights include sampling method, sampling error, confidence level, and microcomputer software packages that help determine sample size. (Contains 26 references.)…

Examines the reference transaction in library and information science from the perspective of systems analysis, identifies 15 functional requirements of the process, proposes criteria to measure success, illustrates the process using four diagrams of the reference transaction, and suggests future research. (Author/LRW)

The second of two parts, this article develops a taxonomy of value-in-use for library and information services based on user assessments and proposes methods and instruments for similar studies of library and information services in general. Divides value of services into three classes: reasons for use; quality of interaction; and worth, benefits…

There's a lot of focus on the "Next Gen" librarians out there bringing a youth perspective that's supposed to shake things up and introducing new ideas and practices into a profession that sometimes moves forward at a glacial pace. But the ideas of the new generation do not invalidate the work done by those who came before. In fact, change in…

Duane Webster is a visionary leader who, throughout his career, has had a significant impact on the improvement of libraries and librarianship. His work to establish the Association of Research Library's (ARL) Office of Management Studies (OMS) and its several organizational improvement programs laid the foundation for organization development in…

E-readers are increasingly popular personal devices, but can they be effectively used for the needs of academic libraries' clients? This paper employs an evidence-based approach that examines the role and efficacy of implementing an E-reader Loan Service at McGill University Library. Suggestions are offered as to what lending model and device…

The Australian Government's Higher Education Participation and Partnerships Program aims to encourage greater participation of students from low socioeconomic backgrounds in higher education. Historically, participation and retention rates of students from underrepresented groups have been less than for the majority of school leavers. Universities…

A mission-critical system is one that is so intertwined with the operation of an organization that the organization can scarcely function without it. Just as in corporations, mission-critical library systems offer the capability to unlock talent and time. They are essential to the transformation of higher education and the learning environment. A…

Beyond collecting traditional circulation statistics, tracking in-house use of library materials is a significant measure of how patrons use our resources. In our pilot project, Lending Services staff members conducted nightly pick-ups of library materials left on tables, in carrels, in study rooms, as well as books cast aside in the stacks areas…

This article describes the roles of librarians in a research library, particularly in the digital era. Librarians' roles vary from the custodian of resources to providers of a diverse nature of activities ranging from collection development, organization of knowledge, information services, preservation and conservation, and management. Librarians…

Big data sets and powerful computing capacity have transformed scholarly inquiry across many disciplines. While the impact of data-intensive research methodologies is perhaps most distinct in the natural and social sciences, the humanities have also benefited from these new analytical tools. While full-text data is necessary to study topics such…

This report offers an interdisciplinary approach for conducting assessment on learning outcomes in undergraduate communication research skills where information literacy is embedded in the expected outcome. A Communication Studies department and the University Library piloted a two-year program to develop strategies for coordinated assessment that…