ERIC Number: EJ1475463
Record Type: Journal
Publication Date: 2025-Aug
Pages: 23
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1521-0251
EISSN: EISSN-1541-4167
Available Date: 0000-00-00
Do Emotional Intelligence and Academic Persistence Mitigate the Relationship between Lecturer-Initiated Incivility and Emotional Exhaustion?
Izuchukwu L. G. Ndukaihe1; Chisom E. Ogbonnaya1; Nwadiogo C. Arinze1; Fabian O. Ugwu1
Journal of College Student Retention: Research, Theory & Practice, v27 n2 p315-337 2025
Supervisor, co-worker, and customer-initiated incivility in the services industry dominate the literature. Incivility studies in academic institutions are beginning to emerge and students' initiated incivility has taken the center stage, whereas studies on lecturer-initiated incivility are lacking. This study, therefore, seeks to find out the direct and interactive roles of lecturer-initiated incivility, emotional intelligence, and academic persistence on emotional exhaustion among undergraduates. Data were collected from undergraduate students (N = 254) across Alex Ekwueme Federal University, Ndufu-Alike, Nigeria. Moderation analyses showed that both emotional intelligence and academic persistence moderated the relationship between lecturer-initiated incivility and emotional exhaustion. Findings of the study imply that emotional intelligence and academic persistence of students help alleviate emotional exhaustion.
Descriptors: Emotional Intelligence, Academic Persistence, Teacher Behavior, Antisocial Behavior, Undergraduate Students, Foreign Countries, Burnout
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub.com
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Nigeria
Identifiers - Assessments and Surveys: Maslach Burnout Inventory
Grant or Contract Numbers: N/A
Author Affiliations: 1Department of Psychology, Alex Ekwueme Federal University, Ndufu-Alike, Nigeria