This study commences a process of developing a scale for the measurement of service quality in higher education in South Africa and also examines the relationship between the measures of service quality on the one hand and some other related variables such as intention to leave the university, trust in management of the university and the overall…

With the explosive growth of e-portfolios in teacher preparation programs, it is essential for administration and other relevant stakeholders to understand the student perspective of e-portfolios' organizational uses. This article describes the validation of the modified Electronic Portfolio Student Perspective Instrument (EPSPI). The analysis…

The purpose of this paper is to describe a software package that can be used for performing such routine tasks as controlling listening experiments (e.g., simple labeling, discrimination, sentence intelligibility, and magnitude estimation), recording responses and response latencies, analyzing and plotting the results of those experiments,…

Article explores both organizational commitment to evaluation and operational realities of that commitment, as applied to an emerging nontraditional post-secondary education program, the University of Mid-America (UMA). (Author)

A more effective and efficient appraisal system of judging performance and performers is examined. (Author/BP)

Researchers are urged to guard against presumption, and to focus on the issues gradually, as they emerge under observation. Naturalistic evaluation studies represent an interaction between a research viewpoint and a field activity. There is uniqueness to the research team's predilection, and uniqueness to the site. Progressive focusing requires…

A model for evaluating educational products is presented which is based on a simple philosophy: decide in advance what the final product ought to look like; then use this conception to prescribe methods for developing and measuring it. In the preordinate model, five separate activities are identified which occur in approximately the following…

This paper discusses the three facets of evaluation which could be used in vocational education. The evaluation could fall into three dimensions: (1) the content dimension consisting of input, process, and output evaluation; (2) the operational dimension consisting of the following criteria: fakability, validity, desirability, probability, and…

Examinations offer a picture of a candidate's attainment and may well have a vital effect on his future. Therefore, his teachers are under an obligation to scrutinize the methods by which he is assessed. Teachers of English must ask three questions in evaluating examining methods: (1) Does the material assessed represent a fair sample of a sound…

This paper initiates the AERA symposium on issues and methods in qualitative evaluation with a theoretical overview and critique of the state of the evaluation field in the United States. Some of the basic theoretical underpinnings to a qualitative approach to evaluation are presented. This type of approach complements and compensates for those…

Aspects of the relationship between evaluation and decision making that may affect the utilization of evaluation outcomes are described in this article. (Author)

This article sets forth the usual purposes and methods for different types of evaluation activities and discusses each type of evaluation in relation to a sequential evaluation outline. (Author)

Vocational assessment is critical to the success of programs for handicapped students. Several types of vocational assessment activities which can be used are summarized in tables: cumulative data review, interviewing, psychometrics, work samples, production work, simulated job stations, and on-the-job assessment. (CL)