Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for…

Purpose: The purpose of the paper is to review the characteristics of systems that combine P2P technology with explicit ontologies and assess the benefits of these technologies for inter-organizational knowledge management. Design/methodology/approach: We characterize existing technologies with respect to a number of aspects that are relevant to…

Relating knowledge management (KM) case studies in various organizational contexts to existing theoretical constructs of learning organizations, a new model, the MIKS (Member Integrated Knowledge System) Model is proposed to include the role of the individual in the process. Their degree of motivation as well as communication and learning…

This article introduces a system that supports the organization of semi-structured, hierarchical educational content for use as supplement for social studies. The system also provides the content's presentation through both an automatically generated procedure and multimedia enhanced navigation tools.

Fundraising has never been a strong suit for most community colleges. But in recent years, it's become a major focus. Forced to offset a decrease in government funding to help pay for student scholarships, capital improvement projects, and additional personnel to launch new educational programs, community college leaders have been forced to…

Funding models for distance and online learning are in a state of flux even at some established institutions. A funding model might be instituted at the launch of distance and online learning programs and be quite effective in providing support and investment of new programs--only to be modified over time and under new administrative management or…

Managing resource usage and data delivery with virtualization devices is a staple of many of today's data infrastructures. By breaking the traditional direct physical access and inserting an abstraction layer, what one sees is what he/she gets, but the mechanics of delivery may be quite different. The reason for the increase in virtualization…

Stefanie Panke, Christian Kohls, and Birgit Gaiser maintain that effective strategies for the development of educational technology can only arise when the process is understood, analyzed, and assessed as a social phenomenon, and when the experience of users is integrated within the design process. To illustrate, they describe the early…

The application of computers to education has a history dating back to the 1950s, well before the pervasive spread of personal computers (Reiser, 1987). With a mature history and varying approaches to utilizing computers for education, a veritable alphabet soup of terms and acronyms related to computers in education have found their way into the…

Librarians face two very pressing charges: make voluminous numbers of electronic resources as visible as possible in a landscape with multiple access points, and simultaneously manage all the technology, tasks, and data necessary to facilitate such ubiquitous access. In the past ten years, solutions have emerged and become commonplace in many…

In this study, we used qualitative methods to help us better understand the experiences of instructors as they are persuaded to adopt a course management system and integrate it into their teaching. We discuss several patterns explaining how instructors implemented Blackboard, a CMS, by experimenting with individual features, facing both technical…

Higher education has been scrutinized and called to make changes that would lead to increased transparency and more accountability. Student affairs organizations are not immune to this same type of criticism (Woodard, Love & Komives, 2000). Student affairs plays a supporting role within the larger higher education organization and is vital to…

Using computers to evaluate teachers based on student test scores is more difficult than it seems. Value-added modeling is a genuinely serious attempt to grapple with the difficulties. Value-added modeling carries the promise of measuring teacher quality automatically and objectively, and improving school systems at minimal cost. The essence of…

The purpose of this research is to examine the relationships between changes to computer self-efficacy (CSE) and computer anxiety and the impact on performance on computer-related tasks in both online and face-to-face mediums. While many studies have looked at these factors individually, relatively few have included multiple measures of these…

The American Institutes for Research (AIR) and Mathematica Policy Research (MPR) developed this guide to help you consider evaluation issues likely to arise as you launch ARRA-funded initiatives and other educational reform activities. Many states are already involved in evaluation, so many of the ideas presented here may be familiar. The authors…