Surface acting and deep acting with customers are strategies for service performance, but evidence for their effectiveness is limited and mixed. We propose that deep acting is an effective strategy for most employees, whereas surface acting's effect on performance effectiveness depends on employee extraversion. In Study 1, restaurant servers who…

To study the temporal dynamics and capacity-limits of attentional selection and encoding, researchers often employ the attentional blink (AB) phenomenon: subjects' impaired ability to report the second of two targets in a rapid serial visual presentation (RSVP) stream that appear within 200-500 ms of one another. The AB has now been the subject of…

In the present study, we investigated the ability of 106 (55 males, 51 females) college students to recall an 8-step path from different viewpoints (0 degrees; 90 degrees; 180 degrees and 270 degrees) after primary and secondary learning without a time limit. For each participant, we computed the time and number of repetitions necessary to learn…

This pilot study examines the face work in two students' e-mail requests for letters of recommendation, to investigate whether and how the type and amount of face work differs in requests written in English and Spanish by native speakers of each language. The results do not conform to those of previous comparisons of requestive behavior between…

The present study aims to identify pre-service mathematics teachers' multiple intelligence domains and learning style profiles, and to establish relationships between them. Employing the survey model, the study was conducted with the participation of 243 pre-service mathematics teachers. The study used the "multiple intelligence domains…

The self-teaching hypothesis suggests that children learn orthographic structure of words through the experience of phonologically recoding them. The current study is an individual differences analysis of the self-teaching hypothesis. A total of 40 children in Grades 2 and 3 (7-9 years of age) completed tests of phonological recoding, word…

Language learners with high working memory capacity have an advantage, all other factors being equal, during the second language acquisition (SLA) process; therefore, identifying a pedagogical intervention that can compensate for low working memory capacity would be advantageous to language learners and instructors. Extensive research on the…

Workers serving Ohio's aging population will require increased levels of gerontological education. Using data from 55 Ohio counties, this project investigated the educational needs and reasons for seeking education from professionals in aging. Respondents reported interest in attaining aging related education. Preferred delivery methods included…

We sought to develop a method for measuring imitation accuracy objectively in primary school children. Children imitated a model drawing shapes on the same computer-tablet interface they saw used in video clips, allowing kinematics of model and observers' actions to be directly compared. Imitation accuracy was reported as a correlation reflecting…

Due to the growing number of plurilingual learners in the world today (Hammarberg, 2010), the present multiple case study examines four plurilingual participants' beliefs toward first language (L1) and second language (L2) mediation in the acquisition of French as a third language (L3). During a 16-week classroom-based study in a French university…

With continued development of related technologies, Web 2.0 has become an important site of learning innovation. In particular, social networking sites such as Facebook, which have become popular, have the potential to function as an educational tool enabling peer feedback, interaction, and learning in a social context. Preparing appropriate…

While research suggests that study abroad (SA) benefits second language (L2) oral fluency, its benefits for other domains are less clear, especially for shorterterm programs, which are becoming more common. Additionally, studies investigating the relationship between cognitive capacity and benefits of SA report inconsistent patterns. In light of…

Researchers frequently attempt to identify the specific neurocognitive processes that might be responsible for differences in performance associated with neurological status or other individual difference characteristics by administering two or more conditions of an experimental task to different groups of participants, and focusing on the…

In recent decades, increasing numbers of studies have focused on metacomprehension accuracy, or readers' ability to distinguish between texts comprehended more vs. less well. Following early findings that suggested readers are fairly poor at doing so, a number of studies have identified specific tasks to supplement a single reading of text that…

The aim of the study is to evaluate the geography workshop (new approaches and new knowledge in geography), in view of the teachers, conducted within the in-service training activities for the geography teachers working in Sivas and Erzurum. The questionnaire, used as the data collection tool, was developed by the researcher. The questionnaire…